Account Specialist Print-Remote

Summary

Staples Canada provides products, services, and solutions that help businesses and communities work and learn effectively. The Account Specialist Print supports and grows profitable print sales by managing customer projects, coordinating cross-functional execution, and serving as a trusted customer contact. The role focuses on customer satisfaction, operational efficiency, process improvement, and sales growth throughout the order lifecycle.

Responsibilities

• Manage transactional and programmatic custom print projects, customer orders, and replenishment programs
• Serve as a primary point of contact for print customers, providing exceptional service and support throughout the order lifecycle
• Develop and present profitable customer quotes while maintaining targeted margin expectations
• Manage a pipeline of print opportunities and convert requests into sales while delivering a high level of customer satisfaction
• Collaborate with Sales, Sourcing, Print Support, Suppliers, and other internal teams to ensure successful project execution
• Resolve customer issues, identify root causes, and coordinate corrective actions to ensure a seamless customer experience
• Communicate proactively with customers during quoting, proofing, production, fulfillment, and delivery stages
• Analyze reports and performance metrics to identify opportunities to increase sales, improve operational efficiency, and support customer retention
• Maintain accurate customer records, project details, and business intelligence documentation
• Recommend and help implement process improvements that streamline operations and enhance customer service
• Support Key Performance Indicators (KPIs) related to customer engagement, win rates, service levels, and sales performance
• Negotiate sales margins and work with suppliers when appropriate to support both customer and business objectives

Skills

• * Passion for delivering exceptional customer service and building strong business relationships
• * Strong problem-solving and decision-making abilities in a fast-paced environment
• * Ability to balance multiple customer requests, projects, and deadlines simultaneously
• * Excellent written and verbal communication skills
• * Strong organizational skills with exceptional attention to detail
• * Ability to analyze customer needs and recommend tailored print solutions
• * Confidence working independently while collaborating effectively across multiple departments
• * Analytical mindset with the ability to identify opportunities for process improvements and sales growth
• * Professionalism, accountability, and a customer-first approach in every interaction
• * Ability to navigate changing priorities while maintaining accuracy and responsiveness
• * High School Diploma or equivalent
• * Minimum of 2 years of relevant print, digital copy, customer service, sales, or project management experience, preferably in a business-to-business environment
• * Strong relationship-building and interpersonal skills
• * Professional telephone and customer communication skills
• * Strong written communication abilities
• * Proficiency with Microsoft Office and PC applications
• * Ability to manage multiple projects concurrently while maintaining attention to detail
• * Ability to build relationships and tailor communication to a variety of customers and stakeholders
• * Basic mathematical aptitude and problem-solving skills
• * Ability to thrive in a fast-paced, customer-focused environment
• * Bachelor's Degree in Business Administration or a related field
• * Experience supporting print services, print production, or print-related business operations
• * Strong computer and web-based systems skills with the ability to quickly learn new technologies
• * Excellent verbal, written, and interpersonal communication skills
• * Highly organized with strong project coordination abilities
• * Experience working with customers, suppliers, and cross-functional business teams
• * Ability to work effectively both independently and within a team environment
• * Proven ability to manage multiple priorities while maintaining high service levels and accuracy
• * Minimum of 2 years of relevant print, digital copy, customer service, sales, or project management experience, preferably in a business-to-business environment
• * Bi-lingual (Spanish) preferred

Qualifications

Must Haves

• * Passion for delivering exceptional customer service and building strong business relationships
• * Strong problem-solving and decision-making abilities in a fast-paced environment
• * Ability to balance multiple customer requests, projects, and deadlines simultaneously
• * Excellent written and verbal communication skills
• * Strong organizational skills with exceptional attention to detail
• * Ability to analyze customer needs and recommend tailored print solutions
• * Confidence working independently while collaborating effectively across multiple departments
• * Analytical mindset with the ability to identify opportunities for process improvements and sales growth
• * Professionalism, accountability, and a customer-first approach in every interaction
• * Ability to navigate changing priorities while maintaining accuracy and responsiveness
• * High School Diploma or equivalent
• * Minimum of 2 years of relevant print, digital copy, customer service, sales, or project management experience, preferably in a business-to-business environment
• * Strong relationship-building and interpersonal skills
• * Professional telephone and customer communication skills
• * Strong written communication abilities
• * Proficiency with Microsoft Office and PC applications
• * Ability to manage multiple projects concurrently while maintaining attention to detail
• * Ability to build relationships and tailor communication to a variety of customers and stakeholders
• * Basic mathematical aptitude and problem-solving skills
• * Ability to thrive in a fast-paced, customer-focused environment
• * Bachelor's Degree in Business Administration or a related field
• * Experience supporting print services, print production, or print-related business operations
• * Strong computer and web-based systems skills with the ability to quickly learn new technologies
• * Excellent verbal, written, and interpersonal communication skills
• * Highly organized with strong project coordination abilities
• * Experience working with customers, suppliers, and cross-functional business teams
• * Ability to work effectively both independently and within a team environment
• * Proven ability to manage multiple priorities while maintaining high service levels and accuracy

Nice to Haves

• * Minimum of 2 years of relevant print, digital copy, customer service, sales, or project management experience, preferably in a business-to-business environment
• * Bi-lingual (Spanish) preferred

Benefits

• Bonus plan
• Generous amount of paid time off, including one Floating Holiday each year
• Flexible work arrangements, including flexible work hours
• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Associate store discount
• Discounts on mobile plans and movie tickets