Account Specialist Print

Summary

Staples is a business-to-business organization delivering print solutions to businesses of all sizes. The Account Specialist Print manages transactional and programmatic print orders, supports customers, drives profitable sales growth, and coordinates cross-functional teams throughout the order lifecycle. The role also identifies growth opportunities, resolves customer issues, maintains account information, and improves operational processes.

Responsibilities

• Manage transactional and programmatic custom print orders, projects, and warehouse replenishment programs
• Support internal and external print customers while driving profitable sales growth and customer retention
• Manage support queues and sales opportunities, converting customer requests into successful print sales
• Provide timely communication throughout the entire order lifecycle, including quotation, proofing, production, fulfillment, and delivery
• Collaborate with Sales, Implementations, Sourcing, Print Support, Suppliers, and other teams to deliver seamless customer solutions
• Analyze and resolve customer issues through proactive problem-solving and cross-functional coordination
• Maintain customer-branded websites and facilitate additions and updates to program items
• Leverage reporting and account analytics to identify sales growth opportunities and operational improvements
• Organize and maintain accurate customer records, reports, and critical business information
• Drive continuous improvement by recommending process enhancements that improve customer satisfaction and operational efficiency
• Meet key performance indicators including win rate, customer engagement, service level agreements, and process compliance

Skills

• Strong decision-making skills with the ability to evaluate pricing and margin opportunities within established guidelines
• Proven ability to independently resolve customer issues and prevent escalations
• Experience managing customer accounts while identifying opportunities to improve processes, drive growth, and increase retention
• Excellent relationship-building and customer service skills with a customer-first mindset
• Ability to negotiate effectively while balancing customer needs and business objectives
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously
• Exceptional communication skills, both written and verbal, with the ability to interact professionally across all levels
• Ability to analyze reports and translate insights into actionable recommendations
• Strong attention to detail and commitment to accuracy throughout the order management process
• Collaborative approach with the ability to work effectively both independently and within cross-functional teams
• High School diploma or equivalent
• 2+ years of relevant print, digital copy, customer service, sales, or project management experience
• Strong relationship-building and interpersonal skills
• Demonstrated ability to work effectively in a team environment
• Professional and effective telephone communication skills
• Strong written communication skills
• Proficiency with Microsoft Office Suite and PC-based applications
• Strong organizational skills with the ability to manage multiple concurrent projects
• Ability to thrive in a fast-paced environment with strong attention to detail
• Ability to build relationships and tailor communication to a variety of customers and stakeholders
• Basic mathematical aptitude
• Bachelor's Degree in Business Administration or a related field
• Experience supporting business-to-business customers
• Print and digital copy industry experience
• Strong computer and web-based application skills with the ability to learn new technologies quickly
• Highly organized and detail-oriented approach to work
• Excellent interpersonal, verbal, and written communication skills
• Ability to manage multiple priorities under tight deadlines
• Experience balancing independent work with team collaboration
• Proven ability to communicate effectively with customers, suppliers, and internal partners

Qualifications

Must Haves

• Strong decision-making skills with the ability to evaluate pricing and margin opportunities within established guidelines
• Proven ability to independently resolve customer issues and prevent escalations
• Experience managing customer accounts while identifying opportunities to improve processes, drive growth, and increase retention
• Excellent relationship-building and customer service skills with a customer-first mindset
• Ability to negotiate effectively while balancing customer needs and business objectives
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously
• Exceptional communication skills, both written and verbal, with the ability to interact professionally across all levels
• Ability to analyze reports and translate insights into actionable recommendations
• Strong attention to detail and commitment to accuracy throughout the order management process
• Collaborative approach with the ability to work effectively both independently and within cross-functional teams
• High School diploma or equivalent
• 2+ years of relevant print, digital copy, customer service, sales, or project management experience
• Strong relationship-building and interpersonal skills
• Demonstrated ability to work effectively in a team environment
• Professional and effective telephone communication skills
• Strong written communication skills
• Proficiency with Microsoft Office Suite and PC-based applications
• Strong organizational skills with the ability to manage multiple concurrent projects
• Ability to thrive in a fast-paced environment with strong attention to detail
• Ability to build relationships and tailor communication to a variety of customers and stakeholders
• Basic mathematical aptitude

Nice to Haves

• Bachelor's Degree in Business Administration or a related field
• Experience supporting business-to-business customers
• Print and digital copy industry experience
• Strong computer and web-based application skills with the ability to learn new technologies quickly
• Highly organized and detail-oriented approach to work
• Excellent interpersonal, verbal, and written communication skills
• Ability to manage multiple priorities under tight deadlines
• Experience balancing independent work with team collaboration
• Proven ability to communicate effectively with customers, suppliers, and internal partners

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days)
• Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs
• Opportunity to work with a collaborative team dedicated to customer success, innovation, and continuous improvement
• Career development opportunities within a market-leading business-to-business organization
• Remote work arrangement