Account Manager - Client Success Team

Summary

Subsplash provides an engagement platform for churches, Christian ministries, nonprofits, and businesses. The Account Manager on the Client Success Team builds client relationships, supports product adoption and implementation, improves retention, and increases recurring revenue through strategic consulting and client education.

Responsibilities

• Build relationships with targeted clients via phone and email communication
• Inform clients of exciting new products and features and value of Subsplash platform
• Develop innovative solutions catered to client needs
• Help clients succeed in their utilization and implementation of Subsplash products
• Stay educated and be able to educate clients on industry information

Skills

• Sales, Client Success, or Account Manager background (1-2 years of experience)
• Experience with small-tier clients
• College degree
• Demonstrates drive for humility, innovation, and excellence
• Motivation for sales and commitment to team mission
• Strong oral and written communication skills
• Proficient at prospecting and online profiling
• Passionate about influencing, negotiation, and closing
• Knowledgeable and enthusiastic about technology industry
• Exhibit technical savviness
• Customer Relationship Management (CRM) experience
• Willingness to travel occasionally
• Knowledge of church staff roles and dynamics
• Experience with SaaS platform, apps, analytics, data, or databases preferred
• Salesforce preferred
• Knowledge and/or experience working in the faith sector is highly preferred

Qualifications

Must Haves

• Sales, Client Success, or Account Manager background (1-2 years of experience)
• Experience with small-tier clients
• College degree
• Demonstrates drive for humility, innovation, and excellence
• Motivation for sales and commitment to team mission
• Strong oral and written communication skills
• Proficient at prospecting and online profiling
• Passionate about influencing, negotiation, and closing
• Knowledgeable and enthusiastic about technology industry
• Exhibit technical savviness
• Customer Relationship Management (CRM) experience
• Willingness to travel occasionally
• Knowledge of church staff roles and dynamics

Nice to Haves

• Experience with SaaS platform, apps, analytics, data, or databases preferred
• Salesforce preferred
• Knowledge and/or experience working in the faith sector is highly preferred

Benefits

• Generous Paid Time Off (Accrual rate of 15 days for the first year and then 20 vacation days per year beginning on your 1 year anniversary)
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Short and long term disability and life insurance all free of charge
• 401k Matching
• Professional Development
• Top of the Line Equipment
• Referral Program
• Parental Leave
• Family-Friendly Culture
• The chance to work side-by-side with thought leaders in emerging tech
• 100% remote position if you reside in one of the following states: AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY
• Eligible for overtime pay