Customer Service Account Analyst

Summary

Sun Chemical is a producer of packaging, graphic, color, display, functional, electronic, automotive, and healthcare products. The Customer Service Account Analyst manages customer accounts, processes orders, communicates with customers, and coordinates with internal teams to resolve issues and fulfill requests.

Responsibilities

• Manage a portfolio of customer accounts
• Enter orders in an effective and precise manner
• Recognize appropriate situations for escalation
• Actively communicate with the customer on order changes, future orders, and other non-order related requests
• Develop strong relationships with customers, as well as the sales team and other functional areas within Sun Chemical
• Establish and complete contacts from various channels (email, phone, chat)
• Identify potential issues and work to resolve them proactively
• Follow established processes to manage exceptions
• Monitor customer open orders and shipments, as well as other relevant data

Skills

• 2-3 years' experience in a business-to-business environment with a proven track record of servicing internal and external customers
• Customer-focused with strong interpersonal skills
• Must be able to use critical thinking skills to help solve problems or generate new ideas
• Ability to prioritize customer demands and manage multiple requests with attention to detail
• Excellent level of proficiency in business communication, including strong verbal and written communication skills required
• Proficient Microsoft Office skills (Word, Excel, Outlook)
• High School Diploma/GED required
• Some experience with SAP or other ERP system preferred

Qualifications

Must Haves

• 2-3 years' experience in a business-to-business environment with a proven track record of servicing internal and external customers
• Customer-focused with strong interpersonal skills
• Must be able to use critical thinking skills to help solve problems or generate new ideas
• Ability to prioritize customer demands and manage multiple requests with attention to detail
• Excellent level of proficiency in business communication, including strong verbal and written communication skills required
• Proficient Microsoft Office skills (Word, Excel, Outlook)
• High School Diploma/GED required

Nice to Haves

• Some experience with SAP or other ERP system preferred

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Medical benefits
• Dental benefits
• Vision benefits
• Short-term disability benefits
• Long-term disability benefits
• 401(k) with employer match
• Life insurance
• REMOTE work location