Partner Operations Specialist

Summary

Super.com is a fast-paced, high-growth technology company focused on helping customers and employees maximize their lives. The Partner Operations Specialist will monitor partner performance, maintain scorecards and dashboards, investigate performance variances, and support dispute, credit, and escalation workflows. The role will also use data analytics to identify trends, assess financial impacts, and collaborate cross-functionally to improve partner accountability and operational performance.

Responsibilities

• Performance Monitoring & Analysis: Assess partner operational output against key metrics, conduct deep-dive investigations into performance deviations, and oversee SLA adherence across CSAT, escalation volumes, booking cancellations, and reimbursement/dispute workflows
• Dashboards & Scorecards: Build and maintain partner scorecards and reporting tools that give the team real-time and historical visibility into partner health, organized by provider tier and recurring friction points
• Dispute & Escalation Support: Support dispute, credit, and escalation workflows with the data, documentation, and analysis needed to reduce backlog and hold partners accountable
• Data Analytics & Recommendations: Proactively use data analytics to identify trends and calculate the financial impact of disputes, credits, and escalated cases, turning findings into evidence-based recommendations for the team and leadership
• Cross-Functional Collaboration: Partner with Finance, Data, Supply, and Internal Ops teams to synchronize performance benchmarks and stay aligned with organizational objectives and end-user requirements

Skills

• 1-4 years of relevant work experience in operations, analytics, consulting, or at a startup
• Strong investigative and analytical skills, with the ability to dig into raw data sets and customer interaction logs to find root causes
• Excellent attention to detail and a track record of keeping reporting precise, current, and error-free
• Comfort working with data assessment tools such as Excel, SQL, or dashboard/BI tools
• Strong organizational and time management skills, with the ability to manage multiple recurring reporting cadences
• Propensity to work collaboratively with cross-functional teams, including Finance, Supply, and Product
• Knowledge of customer service and dispute practices
• Bachelor's degree in Business, Economics, or a related field
• Preferably in the Fintech/Travel/memberships sector
• Knowledge of industry-specific trends, problems, and regulations
• Experience in data assessment tools such as Excel, SQL, or data visualization tools

Qualifications

Must Haves

• 1-4 years of relevant work experience in operations, analytics, consulting, or at a startup
• Strong investigative and analytical skills, with the ability to dig into raw data sets and customer interaction logs to find root causes
• Excellent attention to detail and a track record of keeping reporting precise, current, and error-free
• Comfort working with data assessment tools such as Excel, SQL, or dashboard/BI tools
• Strong organizational and time management skills, with the ability to manage multiple recurring reporting cadences
• Propensity to work collaboratively with cross-functional teams, including Finance, Supply, and Product
• Knowledge of customer service and dispute practices
• Bachelor's degree in Business, Economics, or a related field

Nice to Haves

• preferably in the Fintech/Travel/memberships sector
• Knowledge of industry-specific trends, problems, and regulations
• Experience in data assessment tools such as Excel, SQL, or data visualization tools

Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best.
• Unlimited PTO
• Company-wide recharge days
• Annual team offsites
• Weekly UberEats credits
• Travel discounts on SuperTravel
• Generous parental leave
• Flexible return-to-work plan
• Equity options
• Top-tier benefits starting on day one
• Wellness budgets
• Personal development funds
• Team-level learning resources