Change Management & AI Operations Coordinator Internship

Summary

Symetri combines technology and business process consulting to help firms plan, design, build, and operate land and buildings more effectively. The Change Management & AI Operations Coordinator Intern will support organizational change initiatives, process documentation, communications, training development, adoption tracking, and AI-enabled operational improvements.

Responsibilities

• Support organizational change-management initiatives by coordinating activities, tracking action items, and monitoring progress
• Document business processes, workflows, procedures, and best practices
• Assist in preparing communications, presentations, training materials, and user guides to support change adoption
• Track stakeholder engagement, training completion, adoption metrics, and project deliverables
• Coordinate meetings, maintain project documentation, and ensure follow-up on key actions
• Identify opportunities to improve workflows through AI tools, automation, and process enhancements
• Research new AI capabilities and recommend practical use cases that improve efficiency and effectiveness
• Support testing, implementation, and ongoing management of AI-enabled operational solutions
• Partner with business stakeholders to gather information, understand challenges, and assist with continuous improvement efforts
• Maintain organized project records and provide status updates to leadership

Skills

• Bachelor's degree in Business Management, Organizational Leadership, Communications, Information Systems, or a related field; or
• Currently pursuing a business management degree, certificate program, professional development pathway, or equivalent experience
• Strong organizational and project coordination skills
• Excellent written and verbal communication skills
• Demonstrated curiosity and willingness to learn new technologies and business processes
• Foundational understanding of AI tools, automation platforms, or technology-enabled productivity solutions
• Proficiency with Microsoft Office applications
• Ability to manage multiple priorities and work independently after training
• Candidates must be legally authorized to work in the United States without sponsorship
• Familiarity with Microsoft 365 Copilot, Power Platform, or similar technologies is a plus

Qualifications

Must Haves

• Bachelor's degree in Business Management, Organizational Leadership, Communications, Information Systems, or a related field; or
• Currently pursuing a business management degree, certificate program, professional development pathway, or equivalent experience
• Strong organizational and project coordination skills
• Excellent written and verbal communication skills
• Demonstrated curiosity and willingness to learn new technologies and business processes
• Foundational understanding of AI tools, automation platforms, or technology-enabled productivity solutions
• Proficiency with Microsoft Office applications
• Ability to manage multiple priorities and work independently after training
• Candidates must be legally authorized to work in the United States without sponsorship

Nice to Haves

• familiarity with Microsoft 365 Copilot, Power Platform, or similar technologies is a plus

Benefits

• This is a fully remote position.
• Generous and flexible time off (FTO), plus eight paid holidays
• Group health insurance with nominal employee contribution
• Employer-paid short- and long-term disability coverage
• Access to optional benefits through a cafeteria plan, including dental, vision, life insurance, wellness reimbursement program, and other supplemental benefits
• Employer match of employee HSA contributions, dollar-for-dollar up to the IRS limit
• 401(k) with company match of up to 4% of base salary
• This role offers hands-on exposure to organizational change, process improvement, AI tools, and workflow automation while providing opportunities for significant professional growth and development.