Business Relationship Manager

Summary

Symetri combines technology and business process consulting to help firms plan, design, build, and operate land and buildings. The Business Relationship Manager will manage a large customer portfolio, driving retention, renewals, adoption, and growth while helping clients maximize the value of Autodesk and Symetri solutions.

Responsibilities

• Own customer retention and renewal outcomes across a high-volume portfolio
• Build strong client relationships through proactive outreach and consultative conversations
• Identify and escalate customer risks using engagement and health indicators
• Prepare and deliver Autodesk renewal quotes and Symetri support contract renewals
• Partner with Sales to surface expansion opportunities and support account growth
• Coordinate with technical, consulting, and support teams to ensure positive client outcomes
• Maintain accurate customer records, forecasts, contracts, and activities in Salesforce and other business systems
• Guide customers through Autodesk licensing updates, program changes, and adoption best practices

Skills

• • 1-2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role
• • Experience managing multiple priorities in a fast-paced environment
• • Strong communication, relationship-building, and problem-solving skills
• • Experience with CRM platforms such as Salesforce (Planhat experience is a plus)
• • Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word
• • Demonstrated ownership, accountability, and attention to detail
• • Bachelor's degree or equivalent combination of education and experience
• • Experience in software, SaaS, technology, or subscription-based business
• • Familiarity with Autodesk products, licensing, or the AECO or Manufacturing industries
• • Understanding of customer lifecycle management, renewals, and adoption strategies
• Candidates must be legally authorized to work in the United States without sponsorship

Qualifications

Must Haves

• • 1-2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role
• • Experience managing multiple priorities in a fast-paced environment
• • Strong communication, relationship-building, and problem-solving skills
• • Experience with CRM platforms such as Salesforce (Planhat experience is a plus)
• • Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word
• • Demonstrated ownership, accountability, and attention to detail
• • Bachelor's degree or equivalent combination of education and experience
• • Experience in software, SaaS, technology, or subscription-based business
• • Familiarity with Autodesk products, licensing, or the AECO or Manufacturing industries
• • Understanding of customer lifecycle management, renewals, and adoption strategies
• Candidates must be legally authorized to work in the United States without sponsorship

Benefits

• This is a fully remote position.
• Generous and flexible time off (FTO), plus eight paid holidays
• Group health insurance with nominal employee contribution
• Employer-paid short- and long-term disability coverage
• Access to optional benefits through a cafeteria plan, including dental, vision, life insurance, wellness reimbursement program, and other supplemental benefits
• Employer match of employee HSA contributions, dollar-for-dollar up to the IRS limit
• 401(k) with company match of up to 4% of base salary