Sales Operations Analyst

Summary

Tekmetric provides cloud-based software that helps auto repair shops manage operations, payments, and customer engagement. The Sales Operations Analyst will support the sales organization by improving processes, maintaining CRM and revenue technology systems, ensuring data quality, and providing reporting and operational insights.

Responsibilities

• To help align sales goals to company strategy and collaborate across the revenue teams, enact quality control measures to ensure consistent and reliable processes are in place to support those goals
• Strategize with sales leadership to improve sales processes (including sales methodology, enablement, and operations) and reporting to ensure proper visibility of leading indicators that inform proactive decisions
• Oversee CRM (Salesforce) performance and engagement across the sales team to ensure adoption and adherence to policy and standard operating procedures (e.g. completing missing properties, correcting mis-matched records, etc..)
• Champion data hygiene: Audit and maintain Salesforce data integrity by merging duplicates, correcting inaccuracies, and running routine data-cleanup operations to ensure reliable reporting
• Support the frontline: Serve as the first line of defense for day-to-day sales user issues, troubleshooting system roadblocks, and unblocking reps so they can focus on selling
• Optimize the tech stack: Assist in managing and configuring our broader revenue tech ecosystem alongside Salesforce—troubleshooting issues across platforms like Outreach, Chili Piper, and Gong
• Drive process improvement: Monitor how the sales team actually interacts with newly rolled-out processes and gather on-the-ground feedback to help leadership refine and optimize workflows
• Tackle ad-hoc RevOps projects: Collaborate with the broader Revenue Operations team on strategic initiatives, assisting with everything from data migrations to new tool implementations
• Build the playbook: Document standard operating procedures (SOPs) and create accessible "how-to" guides and training materials to improve user adoption
• Surface insights: Help build and maintain reports and dashboards to give sales managers clear, accurate visibility into pipeline health and rep activity

Skills

• 1+ years experience sales, operations, and sales operations management
• Experience working in SaaS or a fast-paced startup environment
• Intrinsically motivated. No one needs to tell you what to do, you just do it
• Excellent presentation, communication, and interpersonal skills
• Demonstrated ability to summarize key insights and effectively communicate them to leadership (especially Revenue Operations)
• Experience with following defined processes using a CRM (Salesforce is a plus)
• Innate interest in startups, sales, and technology, with a strong desire to be a top performer
• Strong organizational and time management skills

Qualifications

Must Haves

• 1+ years experience sales, operations, and sales operations management
• Experience working in SaaS or a fast-paced startup environment
• Intrinsically motivated. No one needs to tell you what to do, you just do it
• Excellent presentation, communication, and interpersonal skills
• Demonstrated ability to summarize key insights and effectively communicate them to leadership (especially Revenue Operations)
• Experience with following defined processes using a CRM (Salesforce is a plus)
• Innate interest in startups, sales, and technology, with a strong desire to be a top performer
• Strong organizational and time management skills

Benefits

• Hybrid and remote work models based on proximity to office hubs
• Travel for team and company-wide offsites is fully supported
• Generous Paid Time Off
• Paid maternity, parental bonding, and medical leave for employees or their loved ones
• Medical, Dental, Vision, and Prescription coverage; employee-only plans cover 100% of premiums and family coverage includes 50% of costs
• Free, confidential counseling through BetterHelp
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Up to $60/month toward fitness, mental health, or almost anything that helps you feel your best
• After one year of employment, a $300 home office setup bonus
• Support for continuing education
• Fun activities