Sales Development Representative, Payments

Summary

Tekmetric is an all-in-one, cloud-based software company helping auto repair shops run smarter, grow faster, and serve customers better. The Sales Development Representative, Payments will drive adoption of Tekmetric Payments among existing customers by conducting outbound outreach, qualifying interest, booking attended demos, maintaining Salesforce records, and collaborating with Payments and sales teams.

Responsibilities

• Contact existing Tekmetric customers to educate them on the integrated payments experience and drive demo attendance
• Manage a high volume of outbound calls and Outreach sequences using a prioritized list provided by Payments leadership
• Book attended demos with Payments Specialists and ensure clear, accurate handoffs
• Maintain clean and detailed records in Salesforce for every account touch
• Support the customer journey by following structured outreach, reminders, and follow ups
• Provide insights from conversations to improve targeting, messaging, and activation workflows
• Collaborate daily with Payments Specialists, Fintech leadership, Demand Gen, and Sales Development
• Ensure every customer receives a positive and consistent Tekmetric experience
• Assist with onboarding coordination for shops that self sign up for integrated payments

Skills

• Minimum of 2 years experience in payments sales, merchant services, or sales development
• Strong understanding of outbound sales motions in a quota environment
• Proven ability to handle objections with shop owners and decision makers
• Excellent communication skills with a customer first mindset
• Strong organizational skills and ability to manage a high volume book of business
• Experience using Salesforce or equivalent CRM
• Ability to collaborate cross functionally with Sales, Operations, and Fintech
• Experience selling or supporting merchant services or fintech solutions
• Ability to read and understand merchant statements
• Experience calling into an existing customer base

Qualifications

Must Haves

• Minimum of 2 years experience in payments sales, merchant services, or sales development
• Strong understanding of outbound sales motions in a quota environment
• Proven ability to handle objections with shop owners and decision makers
• Excellent communication skills with a customer first mindset
• Strong organizational skills and ability to manage a high volume book of business
• Experience using Salesforce or equivalent CRM
• Ability to collaborate cross functionally with Sales, Operations, and Fintech

Nice to Haves

• Experience selling or supporting merchant services or fintech solutions
• Ability to read and understand merchant statements
• Experience calling into an existing customer base

Benefits

• Hybrid and remote work models based on proximity to office hubs
• Generous Paid Time Off
• Paid maternity, parental bonding, and medical leave for you or your loved ones
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage
• For employee only, plans that cover 100% of premiums and 50% of costs for families
• Free, confidential counseling through our partnership with BetterHelp
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Up to $60/month toward fitness, mental health, or almost anything that helps you feel your best
• After one year of employment, a $300 home office setup bonus
• Support for continuing education
• A really cool office and lots of fun activities