Salesforce Enablement Analyst

Summary

Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company focused on precision medicine for cancer and rare diseases. The Salesforce Enablement Analyst will own Salesforce operations, governance, data quality, user enablement, request prioritization, UAT, releases, and continuous improvement across the commercial organization.

Responsibilities

• Serve as the primary business owner and gatekeeper for Salesforce usage, ensuring alignment with defined processes and business rules
• Establish and enforce governance standards across objects, fields, page layouts, flows, validation rules, and automation
• Ensure Salesforce reflects actual commercial workflows, eliminating workarounds and inconsistent practices
• Maintain overall platform structure, ensuring scalability, usability, and alignment with reporting needs
• Design and manage a structured intake process for all Salesforce-related requests (enhancements, fixes, reporting needs)
• Prioritize requests based on business impact, urgency, and strategic alignment, eliminating redundant or low-value work
• Maintain full visibility into request pipelines, status, and delivery timelines
• Act as the decision-maker on what gets built, when, and why
• Define and enforce data quality standards, ensuring accuracy, completeness, and consistency across all Salesforce data
• Monitor system usage and proactively identify gaps, misuse, or inconsistencies in how users interact with the
• Implement validation rules, workflows, and controls to prevent poor data entry and maintain integrity
• Partner with reporting and BI teams to ensure Salesforce data supports downstream analytics and decision-making
• Serve as the primary point of contact for Salesforce user support, troubleshooting issues and resolving questions quickly
• Develop and maintain clear SOPs, training materials, and best practices to guide
• Develop translatable business requirements for stakeholders as it relates to Salesforce
• Drive adoption by simplifying processes and improving usability
• Actively engage with field and commercial teams to understand pain points and improve the user experience
• Coordinate with IT and SFDC developers to translate business needs into technical solutions
• Lead rollout of new features, ensuring proper communication, training, and adoption
• Validate releases post-deployment to ensure stability and effectiveness
• Identify opportunities to streamline workflows, improve automation, and reduce manual effort within Salesforce
• Continuously refine system design to better support commercial operations and reporting needs
• Monitor adoption metrics and system performance, driving ongoing improvements
• Ensure Salesforce evolves in alignment with broader business and reporting strategies

Skills

• Bachelor's degree Concentration in Business, Information Systems, Operations, or a related field
• 4-7+ years of experience in CRM administration, business operations, or CRM enablement roles
• Strong understanding of and experience with CRM configuration, including objects, fields, page layouts, flows, validation rules, and automation
• Proven experience managing CRM governance and prioritization frameworks
• Veeva or CRM platform experience required
• Experience supporting UAT, release management, and system enhancements in partnership with IT or development
• Strong understanding of commercial operations and how CRM systems support commercial workflows
• Experience or familiarity with commercial platforms and reporting tools (e.g. PowerBI, Tableau, Coupa, Ironclad) and how CRM data feeds into these environments
• Advanced Proficiency in Microsoft Office Suite (Excel and PowerPoint)
• Strong organizational skills along with effective time management skills
• Self-starter and ability to work independently
• Excellent communication and interpersonal
• Ability to thrive in a fast-paced, dynamic
• Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
• Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
• Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
• Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
• Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
• Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
• Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
• Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
• Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills
• CRM certification (Administrator) strongly preferred

Qualifications

Must Haves

• Bachelor's degree Concentration in Business, Information Systems, Operations, or a related field
• 4-7+ years of experience in CRM administration, business operations, or CRM enablement roles
• Strong understanding of and experience with CRM configuration, including objects, fields, page layouts, flows, validation rules, and automation
• Proven experience managing CRM governance and prioritization frameworks
• Veeva or CRM platform experience required
• Experience supporting UAT, release management, and system enhancements in partnership with IT or development
• Strong understanding of commercial operations and how CRM systems support commercial workflows
• Experience or familiarity with commercial platforms and reporting tools (e.g. PowerBI, Tableau, Coupa, Ironclad) and how CRM data feeds into these environments
• Advanced Proficiency in Microsoft Office Suite (Excel and PowerPoint)
• Strong organizational skills along with effective time management skills
• Self-starter and ability to work independently
• Excellent communication and interpersonal
• Ability to thrive in a fast-paced, dynamic
• Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
• Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
• Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
• Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
• Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
• Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
• Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
• Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
• Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills

Nice to Haves

• CRM certification (Administrator) strongly preferred

Benefits

• Annual performance-based bonuses
• Equity-based incentive program
• Generous vacation
• Paid wellness days
• Support for learning and development
• Hybrid and remote work arrangements