Sales Operations Engineer

Summary

XTIUM is an IT managed service provider focused on designing and delivering innovative technology solutions. The Sales Operations Engineer supports the Deal Desk by creating price quotations, coordinating sales opportunities, maintaining documentation, and guiding solution reviews across sales, operations, technical teams, and customers.

Responsibilities

• Create detailed and accurate price quotations for XTIUM’s Core Services Offerings by interpreting and reviewing Salesforce opportunities and requests for pricing
• Execute deal crafting strategies using established service and pricing guidelines to align solutions with customer needs
• Lead cross-functional collaboration with sales, operations, and technical teams to design and validate solutions that meet customer requirements
• Maintain and update Deal Desk documentation in SharePoint and Salesforce, ensuring all cost models, proposals, Statements of Work (SOWs), and process templates are organized and accessible
• Collaborate directly with customers and sales teams to qualify, scope, solution, and present tailored opportunities that align with business objectives
• Coordinate solution review processes, identifying and communicating win strategies with Solution Sales Executives to drive deal success
• Assist in the preparation and analysis of sales data for executive meetings, supporting the Deal Desk Lead with strategic insights
• Manage the team’s response timeliness by monitoring and supporting key performance indicators (KPIs) to improve overall efficiency
• Collaborate with cross-functional teams to ensure all SOWs, proposals, and RFP responses are current, compelling, and aligned with XTIUM’s service offerings
• Participate in internal customer onboarding meetings to provide solution insights and ensure seamless project handoffs

Skills

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field (or equivalent work experience)
• 1–3 years of experience in a Sales Engineering, Technical Sales, Pre-Sales, or similar technical support role within the IT managed services industry
• Technical knowledge across XTIUM's core service areas, including Cloud Solutions (DaaS, IaaS, Azure), Unified Communications (VOIP), Contact Center as a Service (CCaaS), Managed Network Services, and Managed Security Services (MDR, XDR)
• Proficiency with Salesforce (or similar CRM systems) for managing opportunities and maintaining accurate sales documentation
• Strong understanding of pricing models, solution design, and the sales process in a technical environment
• Exceptional communication skills, with the ability to translate complex technical solutions into clear business value for customers and internal teams
• Detail-oriented with strong organizational skills, capable of managing multiple projects and meeting deadlines in a fast-paced environment
• Experience collaborating with cross-functional teams, including sales, operations, and technical teams, to develop and present tailored solutions
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools like Teams and SharePoint for documentation management
• Relevant industry certifications are a plus (e.g., Microsoft Azure, Cisco CCNA, Fortinet NSE, Palo Alto Networks PCNSA)

Qualifications

Must Haves

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field (or equivalent work experience)
• 1–3 years of experience in a Sales Engineering, Technical Sales, Pre-Sales, or similar technical support role within the IT managed services industry
• Technical knowledge across XTIUM's core service areas, including Cloud Solutions (DaaS, IaaS, Azure), Unified Communications (VOIP), Contact Center as a Service (CCaaS), Managed Network Services, and Managed Security Services (MDR, XDR)
• Proficiency with Salesforce (or similar CRM systems) for managing opportunities and maintaining accurate sales documentation
• Strong understanding of pricing models, solution design, and the sales process in a technical environment
• Exceptional communication skills, with the ability to translate complex technical solutions into clear business value for customers and internal teams
• Detail-oriented with strong organizational skills, capable of managing multiple projects and meeting deadlines in a fast-paced environment
• Experience collaborating with cross-functional teams, including sales, operations, and technical teams, to develop and present tailored solutions
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools like Teams and SharePoint for documentation management

Nice to Haves

• Relevant industry certifications are a plus (e.g., Microsoft Azure, Cisco CCNA, Fortinet NSE, Palo Alto Networks PCNSA)

Benefits

• Medical coverage
• Dental coverage
• Flexible Spending Account (FSA)
• 401(k)
• Flexible Paid Time Off