Content Manager

Summary

Tenna is a company that empowers customers to control mixed assets through a comprehensive platform. The Content Manager will create and manage written and video content, including customer and employee training materials, branded content, email campaigns, and other resources. The role collaborates with cross-functional teams, engages with customers to identify training needs, and uses performance metrics to improve content strategy and quality.

Responsibilities

• Lead the charge as the primary creator, authoring content in both written and video formats
• Develop and refine customer training content. Collaborate effectively with additional resources as required
• Collaborate with cross-functional teams, such as Engineering, Product, Customer Success, and Sales, to infuse content with diverse expertise and perspectives
• Proactively seek and integrate feedback from stakeholders to continually enhance content quality
• Meet with Customer end users in person and virtually to determine needs (scope) of custom training content
• Assist in creating content tailored to employees and internal training needs
• Continuously analyze content performance metrics, utilizing data-driven insights to optimize content quality and strategy
• Generate innovative content ideas aligned with company goals and industry trends to ensure fresh and engaging materials
• Contribute to creating email templates and campaigns, ensuring precision, accuracy, and clarity in all content
• Actively participate in planning meetings, infusing discussions with valuable insights to drive the content strategy forward

Skills

• Bachelor's degree in business, marketing, or digital technologies required or equivalent work experience
• 4+ years of experience in content writing, editing, and finalization for educational purposes, and/or marketing and sales, particularly in technical subjects
• Strong writing and editorial skills, crafting content that resonates with diverse audiences
• Proficient in leveraging narratives and storytelling to build customer loyalty and awareness
• Demonstrated project management prowess, ensuring smooth content creation processes
• Experience collaborating with internal stakeholders and cross-functional teams, fostering productive relationships
• Skilled in Design and Authoring Programs, such as Adobe InDesign, Articulate, VEED, and LMS platforms
• Collaborative mindset, working closely with the other department teams on technical content, video creation, graphics, and more
• Ability to collaborate across Engineering, Product, Customer Success, Marketing, and Sales departments
• Location: Remote – nationwide
• Travel is required. Up to 20%

Qualifications

Must Haves

• Bachelor's degree in business, marketing, or digital technologies required or equivalent work experience
• 4+ years of experience in content writing, editing, and finalization for educational purposes, and/or marketing and sales, particularly in technical subjects
• Strong writing and editorial skills, crafting content that resonates with diverse audiences
• Proficient in leveraging narratives and storytelling to build customer loyalty and awareness
• Demonstrated project management prowess, ensuring smooth content creation processes
• Experience collaborating with internal stakeholders and cross-functional teams, fostering productive relationships
• Skilled in Design and Authoring Programs, such as Adobe InDesign, Articulate, VEED, and LMS platforms
• Collaborative mindset, working closely with the other department teams on technical content, video creation, graphics, and more
• Ability to collaborate across Engineering, Product, Customer Success, Marketing, and Sales departments
• Location: Remote – nationwide
• Travel is required. Up to 20%

Benefits

• Full-time opportunity.
• Remote – nationwide.
• Opportunities for growth and personal development within a highly dynamic team.
• Robust, low-cost benefit packages offered.
• Benefit coverage begins on the first date of employment.
• Dependent Care offered.
• 401k match.
• Employee referral bonuses.