Content Designer

Summary

MNTN provides advertising software that helps brands reach audiences across Connected TV, web, and mobile through measurable performance marketing solutions. The Content Designer will own content for a product portfolio, lead AI-ready content readiness for launches, create customer guidance across multiple formats, and use performance data to improve self-service resolution and AI deflection.

Responsibilities

• Own content for your product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance, including articles, videos, technical documentation, and troubleshooting content built for real customer problems
• Lead content readiness for product launches, partnering with Technical Program Managers to turn product and engineering documentation into accurate, AI-ready customer content alongside development. Content coverage is a launch requirement, held to the same standard as code and QA
• Create the plain-language story behind every product change, what changed, why it matters, and what customers should do next, giving Product Marketing, Digital Strategy, and Revenue Enablement a consistent starting point
• Partner with the Digital Strategy Manager to create and maintain clear, timely in-app guidance that helps customers take the right action in the moment
• Own the content coverage and gap-closure roadmap for your product line, prioritizing the issues with the greatest impact on self-service resolution and AI deflection
• Turn complex product information into clear, decision-ready guidance, from quick how-tos to strategic resources, using established taxonomy, quality, and AI-retrieval standards
• Build the language foundation for a consistent customer experience, including terminology, tone, and voice standards across every surface
• Track content performance across self-service resolution, AI retrieval, and accuracy, then use those insights to rebuild, restructure, or retire content

Skills

• 4+ years of experience in content design, content strategy, or technical writing, in SaaS, with a track record of owning content for a product line or portfolio, not just executing requests
• A sharp writing and editing bar, developed enough to turn dense or ambiguous product information into guidance a customer can act on with confidence
• Deep technical acumen, comfortable pressure-testing engineering documentation and troubleshooting flows well enough to catch what's missing, not just translate what's given
• A track record of partnering directly with Product leaders and engineers as a peer during the release process, pulling from documentation, asking sharp follow-up questions, and closing gaps through direct product access
• Working knowledge of writing content for AI retrieval and conversational support tools, you understand that structure and clarity determine whether a model gets the answer right
• You deeply understand how content drives comprehension, engagement, adoption, and trust
• You range across formats, equally fluent in a troubleshooting article, a release note, in-app UX copy, or a short how-to script, and you have the judgment to know which one a topic actually needs
• A self-directed operator who takes a prioritized roadmap and a quality bar and runs, without needing every piece of work defined
• Comfortable extending into interface craft (microcopy, in-product UI text) when a surface calls for it, even though it's not the daily center of gravity of this role

Qualifications

Must Haves

• 4+ years of experience in content design, content strategy, or technical writing, in SaaS, with a track record of owning content for a product line or portfolio, not just executing requests
• A sharp writing and editing bar, developed enough to turn dense or ambiguous product information into guidance a customer can act on with confidence
• Deep technical acumen, comfortable pressure-testing engineering documentation and troubleshooting flows well enough to catch what's missing, not just translate what's given
• A track record of partnering directly with Product leaders and engineers as a peer during the release process, pulling from documentation, asking sharp follow-up questions, and closing gaps through direct product access
• Working knowledge of writing content for AI retrieval and conversational support tools, you understand that structure and clarity determine whether a model gets the answer right
• You deeply understand how content drives comprehension, engagement, adoption, and trust
• You range across formats, equally fluent in a troubleshooting article, a release note, in-app UX copy, or a short how-to script, and you have the judgment to know which one a topic actually needs
• A self-directed operator who takes a prioritized roadmap and a quality bar and runs, without needing every piece of work defined

Nice to Haves

• Comfortable extending into interface craft (microcopy, in-product UI text) when a surface calls for it, even though it's not the daily center of gravity of this role

Benefits

• Remote work arrangement