The Reynolds and Reynolds Company
Posted 143 days agoVerified live 1d ago
Entry Level Help Desk Technician
Brief overview
Dayton Metropolitan AreaHybrid
UndergradOr in progress
5 H-1B approvalsDept. of Labor
Strong customer service skillsAnalytical thinkerTroubleshooting and problem solving skillsOral and written communication skills
About the company
The Reynolds and Reynolds Companyreyrey.com
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.5H-1B approved
100%approval rate
1new H-1B hires
$145,018median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20231
20241
20251
20262
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20261
Top sponsored roles
Senior Software Engineer
Job description
Summary
The Reynolds and Reynolds Company is seeking an Entry Level Help Desk Technician to respond to and diagnose service issues for dealership customers. The role involves documenting customer issues, troubleshooting problems, and ensuring resolution while leveraging resources across the organization.
Responsibilities
- Responds to and diagnoses service issues through discussions with dealership customers
- Serves as single point of ownership for customer issues
- Follows call center procedures, documents customer issues, includes troubleshooting steps and resolution in the call-tracking tool
- Diagnoses customer issues and assigns appropriate support
- Ensures resolution of issues
Skills
- Associate degree or equivalent in related field
- Strong customer service skills
- Analytical thinker
- Troubleshooting and problem solving skills
- Oral and written communication skills
Qualifications
Must Haves
- Associate degree or equivalent in related field
- Strong customer service skills
- Analytical thinker
- Troubleshooting and problem solving skills
- Oral and written communication skills
Benefits
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation, sick days, and holidays
- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
- Referral bonuses
- Professional development and training
- Promotion from within
- Associate discounts for cell phones, cars, computers, entertainment, and much more
- An onsite dining facility offering complimentary breakfast and lunch
- A fitness center
- An onsite medical center
- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation
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