Inside Sales & Enrollment Specialist, West Coast (Bilingual - English/Spanish)

Summary

Time4Learning, a provider of online homeschool curriculum and virtual schooling through Time4Learning and Brightspire Virtual School, is seeking an Inside Sales and Enrollment Specialist. The role supports families with curriculum selection and school enrollment, converts inbound and outbound leads, manages consultations, guides applications, and ensures a positive customer experience.

Responsibilities

• Respond to all inbound inquiries via phone, email, chat, and social channels with speed, clarity, and empathy
• Conduct targeted outreach to families exploring homeschool, independent study, or virtual school options
• Qualify prospects and convert interest into Time4Learning curriculum purchases or Brightspire enrollment applications
• Manage consultation appointments and deliver high‑quality sessions that build trust and confidence
• Use solution‑oriented sales techniques to create an impeccable first impression
• Guide families through the full application process — registration, payment, document submission, transcript review, and credit transfer
• Answer questions about placement, graduation pathways, and school policies
• Provide enrollment status updates and ensure families understand next steps
• Coordinate post‑enrollment data and identify families who may need additional support
• Engage school staff to ensure smooth onboarding and student success
• Guide families through the process of moving to homeschool and choosing a curriculum — From following guidelines by state to setting up their parent planner
• Answer questions about courses, time spent homeschooling and parent support needed
• Upsell families to curriculum plans that include Annual membership, books, spiritwear and more
• Document all interactions accurately in Salesforce or similar CRM
• Identify patterns and recommend improvements to increase enrollment and customer satisfaction
• Resolve concerns quickly with professionalism, empathy, and follow‑through
• Maintain a positive, supportive attitude with families and internal teams
• Execute special projects as assigned

Skills

• 2–4 years inside sales or call‑center experience, ideally in education, edtech, or SaaS
• High school diploma or equivalent (GED) required
• Proven ability to close deals while building long‑term customer relationships
• Strong outbound prospecting and lead qualification skills
• Excellent phone, written, and presentation communication
• Proficiency with Salesforce, Microsoft Office, Google Workspace
• Strong organizational, analytical, and problem‑solving skills
• Ability to multitask in a fast‑paced, remote environment
• Reliable internet (7Mbps minimum; speed test required)
• Availability for occasional Saturdays and overtime
• Location: Remote in Western US, Pacific Standard Timezone - 10AM-6PM PT
• If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload
• Fluency in Spanish will be highly preferred
• Experience working with and selling to parents highly preferred
• Knowledge of Time4Learning curriculum or online student information systems is a plus

Qualifications

Must Haves

• 2–4 years inside sales or call‑center experience, ideally in education, edtech, or SaaS
• High school diploma or equivalent (GED) required
• Proven ability to close deals while building long‑term customer relationships
• Strong outbound prospecting and lead qualification skills
• Excellent phone, written, and presentation communication
• Proficiency with Salesforce, Microsoft Office, Google Workspace
• Strong organizational, analytical, and problem‑solving skills
• Ability to multitask in a fast‑paced, remote environment
• Reliable internet (7Mbps minimum; speed test required)
• Availability for occasional Saturdays and overtime
• Location: Remote in Western US, Pacific Standard Timezone - 10AM-6PM PT
• If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload

Nice to Haves

• Fluency in Spanish will be highly preferred
• Experience working with and selling to parents highly preferred
• Knowledge of Time4Learning curriculum or online student information systems is a plus

Benefits

• Opportunity to grow your career with a fast-growing leader in online education.
• Collaborative, remote-first culture with monthly team-building and cross-functional projects.
• Remote-first work environment with flexibility to balance work with life.
• Cambium offers reimbursement to help cover the cost of setting up your home or remote office.