Associate Key Account Performance Specialist – National

Summary

Townsquare Ignite provides digital advertising solutions through proprietary advertising technology, first-party data, and multi-platform campaign delivery. The Associate Key Account Performance Specialist supports key accounts by assisting with digital campaign strategy, execution, performance monitoring, reporting, client communication, and coordination across internal teams.

Responsibilities

• Partner with Key Account Performance Managers to support a portfolio of key accounts across Home Services, Legal, QSR, and other performance-driven verticals
• Develop an understanding of each client’s business, objectives, customer journey, KPIs, and competitive landscape to help inform campaign strategy
• Support the development and review of digital proposals and campaign recommendations to ensure proposed solutions align with client objectives
• Provide insights and recommendations based on campaign performance, feedback from internal buying teams, and evolving client needs
• Assist with identifying optimization, upsell, and renewal opportunities based on campaign performance and client goals
• Develop expertise across Townsquare Ignite’s digital capabilities and the role each solution plays within a full-funnel strategy
• Build strong cross-functional relationships and serve as a reliable resource for internal teams supporting assigned accounts
• Partner with Key Account Performance Managers and internal teams to ensure campaigns are properly prepared for launch
• Review incoming orders for accuracy and ensure campaign details align with approved strategies and client expectations
• Coordinate necessary campaign elements, including creative assets, pixels, targeting, KPIs, reporting requirements, and other launch materials
• Compile insertion order details and schedule campaigns for trafficking through internal workflow management systems
• Assist with targeting recommendations based on client objectives, audiences, vertical considerations, and overall tactic mix
• Help ensure all required information and assets are received and communicated to the appropriate internal teams prior to launch
• Monitor campaign performance and delivery in partnership with Key Account Performance Managers and internal buying teams
• Review campaign data to identify trends, potential issues, optimization opportunities, and areas requiring additional analysis
• Collaborate with internal teams to troubleshoot campaign issues and help ensure digital buys deliver successfully
• Assist with monthly reporting, gathering data and developing clear performance insights and recommendations
• Participate in client reporting calls and presentations alongside Key Account Performance Managers, developing the skills to take greater ownership of client communication over time
• Support the development of post-campaign analyses that summarize results, key learnings, and recommendations for future campaigns
• Coordinate campaign revisions, optimizations, upsells, and renewals with the appropriate internal teams
• Deliver responsive, high-quality support to Key Account Performance Managers, Sales, and clients throughout the campaign lifecycle
• Participate in team trainings and continually build expertise across Ignite solutions, digital advertising trends, and National Team verticals
• Identify opportunities to improve processes and strengthen collaboration across departments

Skills

• * 2+ years of experience in digital advertising, campaign management, account management, media, or a related field
• * Familiarity with paid search, paid social, programmatic advertising, or multi-channel digital campaigns
• * Strong analytical skills with the ability to interpret campaign data and develop meaningful insights
• * Ability to translate client requests and objectives into clear direction for internal cross-functional teams
• * Strong verbal and written communication skills, with an interest in continuing to develop client-facing presentation and relationship-management skills
• * Highly organized and detail-oriented, with the ability to manage multiple accounts, campaigns, deadlines, and priorities simultaneously
• * Collaborative approach with the ability to develop strong relationships across teams and departments
• * Proactive, solutions-oriented mindset with the ability to identify issues and help drive them toward resolution
• * Ability to communicate data and complex information in a clear, understandable way
• * Familiarity with platforms and tools such as DSPs, Asana, Meta Business Manager, Google Ads, Google Analytics, Excel, and PowerPoint, or demonstrated ability to quickly learn new systems
• * Ability to adapt and thrive in a fast-paced, evolving environment
• * High level of accountability, curiosity, initiative, and teamwork
• TOWNSQUARE MEDIA BROADCASTING, LLC IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S
• * Experience supporting Home Services, Legal, QSR, or other performance-driven advertising verticals is a plus
• * Previous account management or client-facing experience is a plus

Qualifications

Must Haves

• * 2+ years of experience in digital advertising, campaign management, account management, media, or a related field
• * Familiarity with paid search, paid social, programmatic advertising, or multi-channel digital campaigns
• * Strong analytical skills with the ability to interpret campaign data and develop meaningful insights
• * Ability to translate client requests and objectives into clear direction for internal cross-functional teams
• * Strong verbal and written communication skills, with an interest in continuing to develop client-facing presentation and relationship-management skills
• * Highly organized and detail-oriented, with the ability to manage multiple accounts, campaigns, deadlines, and priorities simultaneously
• * Collaborative approach with the ability to develop strong relationships across teams and departments
• * Proactive, solutions-oriented mindset with the ability to identify issues and help drive them toward resolution
• * Ability to communicate data and complex information in a clear, understandable way
• * Familiarity with platforms and tools such as DSPs, Asana, Meta Business Manager, Google Ads, Google Analytics, Excel, and PowerPoint, or demonstrated ability to quickly learn new systems
• * Ability to adapt and thrive in a fast-paced, evolving environment
• * High level of accountability, curiosity, initiative, and teamwork
• TOWNSQUARE MEDIA BROADCASTING, LLC IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S

Nice to Haves

• * Experience supporting Home Services, Legal, QSR, or other performance-driven advertising verticals is a plus
• * Previous account management or client-facing experience is a plus

Benefits

• Commission on Directly Managed Post-Live Revenue
• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program
• Remote work arrangement
• Comprehensive training program
• Positive and supportive culture that encourages everyone to develop themselves and others