Remote --- Automotive Sales & Service Representative

Summary

TP is a global provider of digital business services that helps prominent brands optimize operations through technology and sustainable business practices. The Automotive Sales & Service Representative serves as a primary customer contact, handling inbound and outbound communications, resolving inquiries, promoting products and services, retaining memberships, and achieving sales and customer satisfaction goals.

Responsibilities

• Handle inbound and outbound customer interactions professionally, building rapport and identifying customer needs through effective discovery techniques
• Present and promote products, services, and membership benefits while tailoring recommendations to each customer's situation
• Identify potential retention opportunities by educating members on membership benefits, services, and available solutions that align with their needs
• Apply consultative retention strategies to preserve memberships and strengthen long-term customer loyalty
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Educate customers on available plans, coverage options, features, and value-added services
• Track all call related information for auditing and reporting purposes
• Participate in coaching sessions, sales training, team meetings, potential client calls and continuous improvement initiatives
• Meet or exceed sales goals, conversion targets, revenue objectives, and customer satisfaction metrics
• Identify upselling and cross-selling opportunities to maximize customer value and business growth
• Process sales transactions, service enrollments, and payment arrangements accurately
• Address customer questions, objections, and concerns with confidence while providing clear and persuasive offer with an additional rebuttal when appropriate
• Upsell every call required

Skills

• High School Diploma or equivalent
• Minimum 6 months of sales experience, preferably in a call center, retail, membership, or customer-focused environment
• Proven ability to meet or exceed sales, conversion, or performance goals
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Strong communication, persuasion, negotiation, and relationship-building skills
• Excellent active listening skills with the ability to uncover customer needs and recommend appropriate solutions
• Proven ability to influence customer decisions and successfully retain business through relationship-building and problem-solving techniques
• Comfortable navigating multiple software applications, systems, and sales tools simultaneously
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem-solving skills
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 25 Mbps download/10 Mbps upload, ISP under 50ms)
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
• Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY
• Customer service and sales experience preferred
• College degree preferred but not required

Qualifications

Must Haves

• High School Diploma or equivalent
• Minimum 6 months of sales experience, preferably in a call center, retail, membership, or customer-focused environment
• Proven ability to meet or exceed sales, conversion, or performance goals
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Strong communication, persuasion, negotiation, and relationship-building skills
• Excellent active listening skills with the ability to uncover customer needs and recommend appropriate solutions
• Proven ability to influence customer decisions and successfully retain business through relationship-building and problem-solving techniques
• Comfortable navigating multiple software applications, systems, and sales tools simultaneously
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem-solving skills
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 25 Mbps download/10 Mbps upload, ISP under 50ms)
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
• Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

Nice to Haves

• Customer service and sales experience preferred
• College degree preferred but not required

Benefits

• Eligible team members can take advantage of comprehensive health benefits, which may include medical, vision, and dental.
• Employment Assistance Programs.
• Health and personal time off (HPT).
• Leave programs as eligible.
• Competitive 401(K) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• FSA plans.
• Retailer discounts.
• A platform for limitless career advancement.