Remote Phone Sales Representative - Aftermarket Auto Parts

Summary

Turn5, Inc. is an e-commerce retailer specializing in aftermarket automotive products and accessories. The Sales Tech I supports customers throughout the purchasing experience by answering inquiries, processing orders and returns, recommending products, following up on leads, and closing sales through calls, texts, emails, and chats.

Responsibilities

• Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns
• Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales
• Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team
• Uses excitement and product knowledge to sell automotive accessories
• Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc
• Builds rapport with customers to foster repeat business up to and including service-related issues
• Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries
• Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.)
• Answers questions/educates customers, providing purchasing suggestions as necessary
• Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – phone, chats, texting tool, livechat tickets, quotes, etc
• Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets
• Notifies Sales leadership team of trends or problems encountered
• Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles
• Participates in special projects and performs other duties as assigned by management
• Visual and hearing capability
• Ability to sit for long periods of time
• Ability to maintain attendance as defined by company policy
• Ability to work under pressure to meet strict deadlines
• Ability to operate general office equipment i.e., fax machine, photocopier, computer printer
• Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others
• Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances

Skills

• **Education**: High school diploma or an equivalent combination of education and experience
• Must have or have the ability to acquire automotive knowledge in all supported vehicles
• Excellent sales ability and some product knowledge or ability to learn
• Ability to maintain attendance as defined by company policy
• Ability to maintain professionalism and use tact when dealing with difficult customers
• Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
• Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended
• Excellent organizational skills with the ability to handle multiple tasks simultaneously
• Oral and written communication, interpersonal skills
• Ability to prioritize workload and meet deadlines
• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
• Visual and hearing capability
• Ability to sit for long periods of time
• Ability to work under pressure to meet strict deadlines
• Ability to operate general office equipment i.e., fax machine, photocopier, computer printer
• Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others
• Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances
• Bi-lingual a plus

Qualifications

Must Haves

• **Education**: High school diploma or an equivalent combination of education and experience
• Must have or have the ability to acquire automotive knowledge in all supported vehicles
• Excellent sales ability and some product knowledge or ability to learn
• Ability to maintain attendance as defined by company policy
• Ability to maintain professionalism and use tact when dealing with difficult customers
• Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
• Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended
• Excellent organizational skills with the ability to handle multiple tasks simultaneously
• Oral and written communication, interpersonal skills
• Ability to prioritize workload and meet deadlines
• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
• Visual and hearing capability
• Ability to sit for long periods of time
• Ability to work under pressure to meet strict deadlines
• Ability to operate general office equipment i.e., fax machine, photocopier, computer printer
• Ability to complete inbound & outbound calls, texts, chats, and emails with customers, vendors, and others
• Additionally, your role with Turn5, Inc. is deemed a Customer Critical Role. To satisfy the constant demand of our consumer base, positions within Customer Critical Roles may be subject to alternative work schedules during times of unforeseen circumstances

Nice to Haves

• Bi-lingual a plus

Benefits

• Hourly shift differential opportunities
• Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work
• Perfect Attendance Bonus: opportunity to earn up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs
• Sales-Based Performance Bonus: opportunity to bonus up to $30,000+ per year
• Medical, dental, and vision coverage
• 401(k)/Roth plans with generous company match
• Remote work
• PTO (Paid Time Off)
• Paid holidays
• Paid Parental Leave
• Travel assistance
• Confidential life services (i.e., counseling, consultation & wellness services)
• YMCA membership reimbursements
• Employee discounts of up to 50% off products on AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com
• Up to 20% off Special Orders from WheelPros and Turn14
• Annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com
• Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA)
• Short-Term Disability (100% covered!)
• Voluntary Long-Term Disability
• Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!)
• Voluntary Additional Life Insurance
• Pet Insurance