Sales Customer Service Representative - Remote

Summary

TP is a global provider of digital business services that supports brands through technology-enabled operations. The Sales Customer Service Representative serves as a primary customer contact, handling inquiries through phone, email, chat, and social media, resolving issues, processing payments when needed, and meeting sales objectives.

Responsibilities

• Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Skills

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred
• **Process Excellence:** Demonstrate commitment to following established procedures and be customer service driven
• **Collaboration:** Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• **Communication:** Outstanding communication, listening, and analytical skills
• **Organizational Skills:** Strong organizational and problem-solving skills
• **Emotional Intelligence:** Ability to prioritize tasks and work well under pressure while remaining focused
• **Open-Mindedness:** Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• **Critical Thinking:** Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• **Solution-Oriented:** Proactive approach to problem-solving with a focus on creating a positive customer experience
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required
• Customer service and/or sales experience preferred
• College degree preferred but not required

Qualifications

Must Haves

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred
• **Process Excellence:** Demonstrate commitment to following established procedures and be customer service driven
• **Collaboration:** Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• **Communication:** Outstanding communication, listening, and analytical skills
• **Organizational Skills:** Strong organizational and problem-solving skills
• **Emotional Intelligence:** Ability to prioritize tasks and work well under pressure while remaining focused
• **Open-Mindedness:** Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• **Critical Thinking:** Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• **Solution-Oriented:** Proactive approach to problem-solving with a focus on creating a positive customer experience
• A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
• Proof of internet speed required

Nice to Haves

• Customer service and/or sales experience preferred
• College degree preferred but not required

Benefits

• TP offers benefits to you and your family. Eligible team members can take advantage of comprehensive health benefits, which may include medical, vision, and dental.
• Employment Assistance Programs.
• Health and personal time off (HPT).
• Leave programs as eligible.
• Competitive 401(K) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• FSA plans.
• Retailer discounts.
• A culture of inclusion and diversity where every employee feels valued.
• A platform for limitless career advancement.
• Remote work arrangement.