In-House Marketing Call Center Chase Agent - (Remote - South Florida Based)

Summary

Travel + Leisure Co. is a vacation ownership and travel membership company with a portfolio of resort, travel club, and lifestyle travel brands. The Marketing Call Center Chase Agent conducts phone marketing with prospective and current owners, qualifies potential customers, schedules sales presentations, and collects required deposits while meeting performance and compliance standards.

Responsibilities

• Serve as a positive and professional brand ambassador for Wyndham Destinations
• Partner with the resort staff to receive arrival sheets of guests checking in
• Greet, present, and incentivize prospective customers to attend a sales-preview tour
• Screen and qualify potential customers based on company guidelines
• Make sales-tour reservations and collect required deposits
• Greet, present and incentivize prospective customers to attend a sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time)
• Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%)

Skills

• Must maintain production standards
• High School Diploma or equivalent is required
• Clear and concise written and verbal communication skills
• Ability to work in a team environment within a shared space
• Proficient in MS Excel, MS Word, general computer skills and smart devices
• *Experience equivalent to the education requirement may be accepted in lieu of the education requirement.*
• Sales and/or marketing experience is preferred, not required
• 1 to 3 years of sales and/or marketing experience is preferred, not required

Qualifications

Must Haves

• Must maintain production standards
• High School Diploma or equivalent is required
• Clear and concise written and verbal communication skills
• Ability to work in a team environment within a shared space
• Proficient in MS Excel, MS Word, general computer skills and smart devices
• *Experience equivalent to the education requirement may be accepted in lieu of the education requirement.*

Nice to Haves

• Sales and/or marketing experience is preferred, not required
• 1 to 3 years of sales and/or marketing experience is preferred, not required

Benefits

• Medical benefits for associates who work 30 or more hours per week; certain benefits may be available to associates working fewer hours where required by applicable law.
• Dental benefits for associates who work 30 or more hours per week; certain benefits may be available to associates working fewer hours where required by applicable law.
• Vision benefits for associates who work 30 or more hours per week; certain benefits may be available to associates working fewer hours where required by applicable law.
• Flexible spending accounts for associates who work 30 or more hours per week; certain benefits may be available to associates working fewer hours where required by applicable law.
• Life and accident coverage for associates who work 30 or more hours per week; certain benefits may be available to associates working fewer hours where required by applicable law.
• Disability benefits for associates who work 30 or more hours per week; certain benefits may be available to associates working fewer hours where required by applicable law.
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information). Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Wish day paid time to volunteer at an approved organization of your choice.
• 401k with employer match, subject to eligibility requirements, including tenure.
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program, subject to provider availability.
• Employee Assistance Program