Tutored by Teachers
Posted 19 days agoVerified live 13h ago
Partner Success Manager (Los Angeles - Remote)
Brief overview
Remote
$90k–$110k/yrStated range
3+ yrsMinimum
Customer SuccessAccount ManagementDistrict and School LeadershipCustomer RetentionAccount ExpansionChurn ReductionClient AdvocacyClient Issue ResolutionStrategic PrioritizationProject Management
About the company
Tutored by Teacherstutored.live
Tutored by Teachers match students with certified teachers to deliver online education.
Job description
Summary
Tutored by Teachers is a mission-driven education company focused on closing the opportunity gap through teacher-led student support. The Partner Success Manager will manage district and school partnerships, lead client onboarding, drive renewals and expansion, monitor account health, and coordinate internally to ensure successful client outcomes.
Responsibilities
- Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
- Lead onboarding for new clients, setting clear expectations, timelines, and milestones
- Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
- Synthesize client feedback to provide meaningful insights to internal teams & senior management
- Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
- Proactively identify at-risk accounts and partner internally to mitigate churn
- Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience
Skills
- 3-5+ years experience in Customer Success or Account Management
- Strong organizational and project management skills; ability to prioritize strategically
- Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- Experience navigating and resolving client challenges, both internally and externally
- Willingness to travel up to 40% of work week
- Commitment to TbT's mission to close the opportunity gap and promote inclusivity
- Experience in K-12 education, district and school leadership preferred
Qualifications
Must Haves
- 3-5+ years experience in Customer Success or Account Management
- Strong organizational and project management skills; ability to prioritize strategically
- Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- Experience navigating and resolving client challenges, both internally and externally
- Willingness to travel up to 40% of work week
- Commitment to TbT's mission to close the opportunity gap and promote inclusivity
Nice to Haves
- Experience in K-12 education, district and school leadership preferred
Benefits
- Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family!
- Access to 401k to help save for the future
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Fully remote work environment
- Company-owned laptop
- Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval.
