Digital Sales Representative - Activate

Summary

Twilio provides communications, customer engagement, email, and data products for businesses and developers worldwide. The Digital Sales Representative will grow and retain high-value self-service accounts by engaging customers, identifying growth opportunities, guiding product adoption, preventing churn, and collaborating with cross-functional teams.

Responsibilities

• Engage high-value self-service customers through programmatically assigned inbound and outbound leads
• Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale
• Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes
• Retain priority accounts by proactively addressing risks, removing blockers, and supporting continued product value
• Collaborate with Sales, Solutions Engineering, Marketing, and Product teams to improve sales plays and customer engagement strategies

Skills

• At least 1 year of sales development or business development experience at a technology company, or 2-3+ years of closing experience in another industry
• Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide customers toward relevant solutions
• Strong communication skills with the ability to engage technical and business stakeholders
• Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities
• Ability to manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments
• Curiosity about cloud communications, customer engagement, email, data, or SaaS products
• Experience selling SaaS, cloud communications, email, customer data, or developer-focused products
• Familiarity with product-led growth, self-service customer motions, or usage-based sales models
• Ability to interpret customer usage trends and translate insights into relevant sales conversations
• Experience working with Salesforce, Outreach, Gong, or similar sales engagement and CRM tools
• Interest in helping customers adopt and scale solutions across Twilio Communications, SendGrid, or Segment products

Qualifications

Must Haves

• At least 1 year of sales development or business development experience at a technology company, or 2-3+ years of closing experience in another industry
• Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide customers toward relevant solutions
• Strong communication skills with the ability to engage technical and business stakeholders
• Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities
• Ability to manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments
• Curiosity about cloud communications, customer engagement, email, data, or SaaS products

Nice to Haves

• Experience selling SaaS, cloud communications, email, customer data, or developer-focused products
• Familiarity with product-led growth, self-service customer motions, or usage-based sales models
• Ability to interpret customer usage trends and translate insights into relevant sales conversations
• Experience working with Salesforce, Outreach, Gong, or similar sales engagement and CRM tools
• Interest in helping customers adopt and scale solutions across Twilio Communications, SendGrid, or Segment products

Benefits

• Remote-first work
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• This role may be eligible to participate in Twilio’s equity plan.
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• This role is eligible to earn commissions.
• Twilio supports employees’ volunteering and donation efforts.