Outbound Sales Development Representative

Summary

Tivly is a marketplace for commercial insurance that connects business owners with insurance agents and carriers. The Outbound Sales Development Representative will conduct high-volume outbound calling, engage decision-makers, and secure commitments from qualified prospects to attend weekly webinars while maintaining accurate CRM records and providing feedback to sales leadership.

Responsibilities

• Make 100–150 outbound calls per day to prospective leads
• Reach and engage decision-makers over the phone
• Invite and secure commitments from qualified prospects to attend our weekly webinar
• Follow established outreach cadences and call frameworks - this role is not about pitching or presenting; it's about consistent, disciplined booking
• Personalize CRM notes using approved templates, updating variables per conversation
• Use our AI chatbot and resource hub as your first line of support for questions, keeping downtime low
• Maintain accurate records of every call, outcome, and next step in the CRM
• Surface patterns, objections, and prospect feedback to sales leadership
• Participate in regular 1:1 coaching focused on development and performance
• Adapt as messaging and workflows evolve based on what we're learning

Skills

• Must be authorized to work in the U.S. without visa sponsorship​
• Someone who enjoys talking to people, likes having a clear process to work within, and wants to build a sales career from the ground up
• You don't need industry experience
• You don't need a specific degree
• While previous sales experience is helpful
• Curious, coachable, organized, comfortable picking up the phone, and motivated enough to own their day
• Baseline technology comfort is important
• You should be comfortable with: * CRM systems and accurate data entry * Professional email and calendar management * AI-powered support/chatbot tools * Browser-based applications, working across multiple systems * Video conferencing tools (Zoom, Google Meet, or similar)
• Previous experience in any of the following is helpful, but not required: * Business Development / Sales Development * Inside or outbound sales * Lead generation or appointment setting * Customer service with a strong communication component
• We're more interested in finding someone with the aptitude, work habits, and hunger to learn them
• Someone who can stay consistent through high call volume and real rejection, call after call
• Hungry: Genuinely motivated by the idea that your results determine your earnings
• Coachable: You welcome feedback and put it into practice
• Curious: You ask questions and want to understand the "why"
• Resilient: You can handle repeated "no's" without losing energy or focus
• Detail-oriented: You understand that good CRM data and documentation matter
• Consistent: You're comfortable with the repetition required to get great at outbound
• Disciplined: You can follow a defined process closely before trying to reinvent it
• Comfortable on the phone: Outbound calling is the core of this position
• Experience with automation or workflow tools such as Zapier
• You're comfortable learning new technology and troubleshooting basic issues independently

Qualifications

Must Haves

• Must be authorized to work in the U.S. without visa sponsorship​
• someone who enjoys talking to people, likes having a clear process to work within, and wants to build a sales career from the ground up
• You don't need industry experience
• You don't need a specific degree
• while previous sales experience is helpful
• curious, coachable, organized, comfortable picking up the phone, and motivated enough to own their day
• baseline technology comfort is important
• You should be comfortable with: * CRM systems and accurate data entry * Professional email and calendar management * AI-powered support/chatbot tools * Browser-based applications, working across multiple systems * Video conferencing tools (Zoom, Google Meet, or similar)
• Previous experience in any of the following is helpful, but not required: * Business Development / Sales Development * Inside or outbound sales * Lead generation or appointment setting * Customer service with a strong communication component
• We're more interested in finding someone with the aptitude, work habits, and hunger to learn them
• someone who can stay consistent through high call volume and real rejection, call after call
• Hungry: Genuinely motivated by the idea that your results determine your earnings
• Coachable: You welcome feedback and put it into practice
• Curious: You ask questions and want to understand the "why"
• Resilient: You can handle repeated "no's" without losing energy or focus
• Detail-oriented: You understand that good CRM data and documentation matter
• Consistent: You're comfortable with the repetition required to get great at outbound
• Disciplined: You can follow a defined process closely before trying to reinvent it
• Comfortable on the phone: Outbound calling is the core of this position

Nice to Haves

• Experience with automation or workflow tools such as Zapier
• you're comfortable learning new technology and troubleshooting basic issues independently

Benefits

• Commission tied to converted webinar attendees
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Sick Time
• Flexible Scheduling (Flex Time)
• Flexible Spending Accounts (FSA) for health and dependent care
• Company-paid Short- and Long-Term Disability
• No-cost mental, emotional, and physical well-being support through the First Stop Health app
• 401(k) with 4% company match
• Pay for designated holidays without having to work