Revenue Systems Analyst

Summary

UpGuard is a cybersecurity technology company building an AI-driven Cyber Risk Posture Management platform. The Revenue Systems Analyst will administer and improve the go-to-market technology stack, manage data-layer access and security, build process automation, and support CRM and cross-system architecture. The role is designed to grow into broader ownership of revenue systems and architectural decisions.

Responsibilities

• Administer and improve our GTM stack — day-to-day ownership of our GTM tools: users, objects, fields, workflows, automations, integrations, validation logic, and data hygiene
• Own access and security at the data layer. Design and enforce granular, field- and property-level access controls using profiles, permission sets, and field-level security — not the UI. As we lean into AI agents and API-driven bulk actions, you'll make sure automated processes respect each user's permission scope at the data layer, where it actually counts
• Build automation that enforces process — deal-stage gates, handoffs, territory and eligibility logic, and the workflow actions that keep our sales process clean
• Partner on architecture. Work directly with the Rev Ops team on how our CRM, CPQ/billing, and CS systems integrate — and increasingly drive those decisions yourself as you ramp
• Work across systems, not just the CRM. Pick up projects in adjacent tools (sales engagement, CS platforms, enrichment, etc.) and apply the same systems thinking regardless of vendor
• Document what you build — clear SOPs and process documentation for the systems you own

Skills

• 1–3 years hands-on building and maintaining an object-oriented CRM system
• Salesforce and HubSpot experience is ideal, but strong object-model fluency in a comparable system is what matters most
• A genuine point of view on CRM architecture
• You can articulate •why• a design choice matters — object relationships, permission models, automation patterns — not just execute a ticket
• You execute reliably against written instruction and know when to raise a hand with a better idea
• Deep comfort with the permission model — profiles, permission sets, field-level security, and teams/roles
• You understand that the UI is not a security boundary and that API/agent actions run with the authenticated user's permissions
• A general systems mindset
• You'd be comfortable — not lost — if we handed you a Sales Engagement or Customer Success project instead of a Salesforce one
• An intermediate AI / Claude-specific mindset — you've used LLM tooling meaningfully and think about where agents fit into an ops workflow
• Salesforce Administrator certification (or a clear path to it) is a strong plus; HubSpot CRM experience is a strong plus
• Comfort with API-based actions and concepts — REST/CRUD, auth, batching, and the idea of code-driven workflow actions
• Exposure to CPQ/billing tooling, custom code actions, or CRM API integration work
• Experience supporting a fast-moving SDR/AE org

Qualifications

Must Haves

• 1–3 years hands-on building and maintaining an object-oriented CRM system
• Salesforce and HubSpot experience is ideal, but strong object-model fluency in a comparable system is what matters most
• A genuine point of view on CRM architecture
• You can articulate •why• a design choice matters — object relationships, permission models, automation patterns — not just execute a ticket
• You execute reliably against written instruction and know when to raise a hand with a better idea
• Deep comfort with the permission model — profiles, permission sets, field-level security, and teams/roles
• You understand that the UI is not a security boundary and that API/agent actions run with the authenticated user's permissions
• A general systems mindset
• You'd be comfortable — not lost — if we handed you a Sales Engagement or Customer Success project instead of a Salesforce one
• An intermediate AI / Claude-specific mindset — you've used LLM tooling meaningfully and think about where agents fit into an ops workflow

Nice to Haves

• Salesforce Administrator certification (or a clear path to it) is a strong plus; HubSpot CRM experience is a strong plus
• Comfort with API-based actions and concepts — REST/CRUD, auth, batching, and the idea of code-driven workflow actions
• Exposure to CPQ/billing tooling, custom code actions, or CRM API integration work
• Experience supporting a fast-moving SDR/AE org

Benefits

• This role is designed to grow into system ownership, with increasing responsibility for architecture and cross-system design and a clear runway toward senior systems ownership on the Revenue Systems team.
• Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
• WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
• $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
• Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
• 18 weeks paid Parental Leave: Irrespective of parenting role
• Personal Leave Allowance: This includes sick & carer’s leave
• Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
• Top-spec hardware: All team members will be provided with top-spec laptops for their role
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
• Health Insurance: Access to comprehensive coverage.