Bid Manager – K12 Corporate (Indianapolis)

Summary

US Foods is a foodservice company serving K-12 and cooperative customers. The Bid Manager K12 Corporate manages customer accounts, coordinates cross-functional teams, supports menu planning and forecasting, ensures contract and service compliance, and drives retention and profitable growth.

Responsibilities

• Manage a portfolio of K-12 and cooperative foodservice accounts, driving customer retention, profitable growth, program compliance, and long-term partnership value
• Maintain regular customer contact through business reviews, personal visits, meetings, and systematic follow-up; travel as needed to support customer and business requirements
• Serve as the primary liaison between customers, cooperative organizations, vendors, and internal US Foods teams to ensure alignment, accountability, and execution
• Develop account strategies that identify customer needs, expand sales opportunities, support new account growth, and strengthen customer penetration
• Support school-year menu planning and forecasting, including key demand periods such as year-end wind down, summer feeding programs, and opening orders
• Manage customer forecasts, proprietary inventory needs, delivery requirements, service levels, and product availability in partnership with supply chain, operations, and purchasing teams
• Maintain accurate account profiles, including order guides, statements, pricing information, forecasts, reporting, and contract-related documentation
• Monitor product mix, branded goals, stocking agreements, product introductions, receipt confirmation, and customer-specific product requirements
• Communicate with customers regarding mutual performance, service metrics, shortages, market trends, new products, programs, and strategic initiatives
• Analyze sales trends, purchasing activity, pricing programs, rebates, bid requirements, incentive agreements, and contract compliance to support business planning and financial performance
• Partner with Credit, Finance, Merchandising, Procurement, Operations, Transportation, Sales, and Supply Chain teams to resolve issues and ensure accounts remain within terms and service expectations
• Represent US Foods at sales meetings, training sessions, food shows, conferences, and industry events; participate as needed as a subject matter expert on K-12 foodservice and procurement programs
• Perform other duties as assigned by manager

Skills

• 3 years of sales support, sales, customer service or business experience
• Demonstrated track record of developing and maintaining customer relations
• Experience in Contract Management
• Experience using quantitative & qualitative research data
• Excellent oral and written communication skills and customer service and presentation abilities
• Demonstrated problem solving ability and negotiation skills
• Ability to conduct analysis and fact-based decision making to assess contract compliance
• Working knowledge in Microsoft Word, Outlook and Excel
• Strong organization and time management
• High School diploma, or equivalent work experience
• Bachelor's degree in business or marketing
• Working knowledge of US Foods' proprietary applications
• Experience in foodservice industry or related
• Experience managing or supporting contract-based K12 education customer segment
• Experience with master distributor agreements, contract compliance, pricing coordination, and customer business reviews
• Experience influencing cross-functional stakeholders to support customer priorities and business outcomes

Qualifications

Must Haves

• 3 years of sales support, sales, customer service or business experience
• Demonstrated track record of developing and maintaining customer relations
• Experience in Contract Management
• Experience using quantitative & qualitative research data
• Excellent oral and written communication skills and customer service and presentation abilities
• Demonstrated problem solving ability and negotiation skills
• Ability to conduct analysis and fact-based decision making to assess contract compliance
• Working knowledge in Microsoft Word, Outlook and Excel
• Strong organization and time management
• High School diploma, or equivalent work experience

Nice to Haves

• Bachelor's degree in business or marketing
• Working knowledge of US Foods' proprietary applications
• Experience in foodservice industry or related
• Experience managing or supporting contract-based K12 education customer segment
• Experience with master distributor agreements, contract compliance, pricing coordination, and customer business reviews
• Experience influencing cross-functional stakeholders to support customer priorities and business outcomes

Benefits

• This role may also receive annual incentive plan bonus.
• Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.
• The work for the Bid Manager position is completely remote within the Indianapolis area.