Account Manager, Curio Science

Summary

Vaniam Group is a people-first, purpose-driven network of healthcare and scientific communications agencies serving biopharmaceutical companies in oncology and hematology. The Account Manager will oversee non-CME scientific and clinical exchange programs, manage timelines and budgets, coordinate internal teams, clients, healthcare providers, and faculty, and support audience generation, training, business development, and AI-assisted workflow improvements.

Responsibilities

• Create and maintain project timelines, with input from internal team members
• Track progress of activity against established timelines
• Provide mentorship to account management team
• Execute program plan based on working budget and manage against funding obtained
• Initiate, execute, and measure effectiveness of audience generation
• Provide onsite project management
• Use approved AI tools to support day-to-day account organization, including meeting notes, status updates, timelines, and project documentation
• Identify opportunities to streamline internal workflows through AI-assisted drafting, summarization, and task tracking while maintaining accuracy and client confidentiality
• Apply AI thoughtfully to improve efficiency in client service deliverables, ensuring outputs are reviewed, validated, and aligned with agency and client standards
• Serve as the project point of contact for internal teams (Scientific Communications, Creative, Client Services, Finance, etc.), clients, and healthcare providers
• Conduct regular project status meetings with internal core team and clients as necessary
• Maintain contact with healthcare providers throughout the course of the meeting
• Prepare, schedule, and conduct virtual trainings for expert advisors
• May contribute to mentoring and training of more junior staff and to department-wide trainings
• Partner with fellow account managers and cross-functional teams to support Vaniam Group business development initiatives
• Create scope of work for new subscriptions
• Other duties may be assigned to help drive deliverables within this role

Skills

• Bachelor's degree
• 3+ years of work experience in a medical education company, healthcare communications agency, the biotechnology/pharmaceutical industry
• Technical expertise to include Outlook, Excel, PowerPoint, and other internal communication and project planning tools
• Understanding of Curio Science offerings and ability to describe them to current and potential clients, faculty, and healthcare provider attendees
• Awareness of relevant legal/regulatory requirements governing pharmaceutical industry activities
• Strong customer service focus; history of looking for the above and beyond solutions
• Ability to communicate clearly and work collaboratively in a dynamic, virtual environment
• Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization, healthcare providers, and clients at all times
• Excellent oral and written communication skills, including the ability to provide clear direction and set expectations
• Demonstrate ability to prioritize/plan work activities and meet tight deadlines
• Ability to manage and prioritize personal and/or team workload
• Results-oriented with a commitment to accountability
• Strong organizational and time management skills
• Demonstrate a sense of urgency to obtain results
• Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for project teams to facilitate such quality control
• Leverage approved AI tools to streamline routine tasks, research, content creation, analysis, and workflow management
• Ability to travel within the US and internationally as necessary, based on project, client, and organizational needs (35% travel expected)

Qualifications

Must Haves

• Bachelor's degree
• 3+ years of work experience in a medical education company, healthcare communications agency, the biotechnology/pharmaceutical industry
• Technical expertise to include Outlook, Excel, PowerPoint, and other internal communication and project planning tools
• Understanding of Curio Science offerings and ability to describe them to current and potential clients, faculty, and healthcare provider attendees
• Awareness of relevant legal/regulatory requirements governing pharmaceutical industry activities
• Strong customer service focus; history of looking for the above and beyond solutions
• Ability to communicate clearly and work collaboratively in a dynamic, virtual environment
• Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization, healthcare providers, and clients at all times
• Excellent oral and written communication skills, including the ability to provide clear direction and set expectations
• Demonstrate ability to prioritize/plan work activities and meet tight deadlines
• Ability to manage and prioritize personal and/or team workload
• Results-oriented with a commitment to accountability
• Strong organizational and time management skills
• Demonstrate a sense of urgency to obtain results
• Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for project teams to facilitate such quality control
• Leverage approved AI tools to streamline routine tasks, research, content creation, analysis, and workflow management
• Ability to travel within the US and internationally as necessary, based on project, client, and organizational needs (35% travel expected)

Benefits

• 100% remote environment with opportunities for local meet-ups
• Positive, diverse, and supportive culture
• Investment in you with opportunities for professional growth and personal development through Vaniam Group University
• Health benefits – medical, dental, vision
• Generous parental leave benefit
• 401(k) Plan and company match
• Work-Life Balance and Flexibility
• Flexible Time Off policy for rest and relaxation
• Volunteer Time Off for community involvement
• Virtual workout classes
• Discounts on tickets, events, hotels, child care, groceries, etc.
• Employee Assistance Programs