Customer Sales and Service Representative

Summary

Verizon is a telecommunications company that connects people through innovative communication products and services. The Customer Sales and Service Representative provides first-class customer service in a fast-paced call center by resolving customer issues, supporting billing and service needs, and selling Verizon products and services.

Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and Verizon products and services
• Identifying customer needs and proactively offering our products and services
• Contacting customers by phone or in writing concerning past due payments
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business

Skills

• You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers
• You take a deep interest in learning about your customers, business challenges and industry trends
• You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities
• Your empathy and communication skills make it possible for you to diffuse sensitive situations
• You take real ownership of customer concerns, and are driven to provide exceptional customer service
• While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most
• You must live within 75 mi​les of the current reporting location for the life of contract
• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Qualifications

Must Haves

• You are a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers
• You take a deep interest in learning about your customers, business challenges and industry trends
• You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities
• Your empathy and communication skills make it possible for you to diffuse sensitive situations
• You take real ownership of customer concerns, and are driven to provide exceptional customer service
• While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most
• You must live within 75 mi​les of the current reporting location for the life of contract

Nice to Haves

• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Benefits

• Premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Health and wellness benefits
• 401(k) Savings Plan
• Paid time off
• Adoption assistance
• Tuition assistance
• In this remote role, you'll work from home with occasional in-person trainings and meetings.