Account Manager-Customer Success

Summary

Vetcove is a mission-driven company modernizing veterinary software and the pet parent healthcare experience through procurement, ecommerce, and practice management platforms. The Account Manager-Customer Success will serve as the primary client contact and strategic advisor, managing key accounts, coordinating projects, analyzing performance, and partnering with internal teams to improve client outcomes.

Responsibilities

• Be the main point of contact for all client day-to-day communication and oversight, while also acting in a customer success capacity, being a long term strategic advisor to clients
• Craft agendas, host weekly meetings, and stay on top of actions items for key accounts
• Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Vetcove product and can communicate such initiatives to clients
• Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts
• Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders
• Work with product and engineering on client feedback loop, bug identification and resolutions
• Work with onboarding and implementation to on-board new acquisition clinics
• Nurture Corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform

Skills

• 4+ years of experience in account management
• Bachelor's Degree
• Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts
• Excellent time and process management skills
• Experience in developing client facing reports with actionable insights and recommendations
• Experience in developing and presenting data analyses and partner business reviews
• Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel
• Interest in client relationship building and willingness to travel for client-facing events
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Qualifications

Must Haves

• 4+ years of experience in account management
• Bachelor's Degree
• Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts
• Excellent time and process management skills
• Experience in developing client facing reports with actionable insights and recommendations
• Experience in developing and presenting data analyses and partner business reviews
• Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel
• Interest in client relationship building and willingness to travel for client-facing events
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events
• Bonus