Inside Sales Specialist-Pap Re-Supply

Summary

VieMed Healthcare is hiring an Inside Sales Specialist to support its sleep management and PAP resupply operations. The role manages patient and referral interactions, generates resupply orders, explains insurance coverage, collects payments, and resolves customer issues while meeting sales and service targets.

Responsibilities

• Manage a high volume of inbound/outbound calls in a fast-paced environment; document all call activity and patient/referral interactions in the CRM in real time
• Generate resupply orders by selling all offered products and meeting or exceeding daily, weekly, and monthly call-volume, sales, and conversion targets
• Support department marketing and sales goals through creative problem-solving, sound decision-making, and recommendations to leaders
• Identify and propose programs/initiatives that increase revenue, reduce costs, and/or improve customer and patient satisfaction
• Obtain and verify patient demographic and insurance information, including eligibility codes and fees, to ensure accurate and timely processing of supply program orders
• Explain insurance benefits, coverage guidelines, and financial responsibility for non-covered items; collect patient credit card information and potential payments; answer patient questions and suggest alternative equipment when reimbursement limitations apply
• Prioritize urgent or emergency orders and ensure patient needs are met through accurate, timely order completion
• Serve as a resource to external customers to resolve patient issues, coordinating with operational teams to ensure optimal patient and referral source outcomes
• Use team/company communication systems and participate in meetings as requested; diagnose and resolve customer complaints, escalating unresolved issues to the Direct of Inside Sales with complete documentation
• Other duties as assigned

Skills

• High School Diploma required
• Proficient computer skills and knowledge of Microsoft Office
• One (1) year of work-related experience in healthcare, administration, insurance, customer service, or management regardless of industry
• Excellent verbal and written communication skills and customer service skills
• Product knowledge of CPAP equipment and services
• Self-motivated with a strong drive for sales results
• Ability to work independently and collaboratively within a team
• Strong analytical and problem-solving skills with attention to detail
• Possesses mental alertness and ability to properly handle confidential information
• Associate's degree from an accredited college is preferred
• B2B or B2C sales experience is preferred
• Bilingual (English/Spanish) is a plus

Qualifications

Must Haves

• High School Diploma required
• Proficient computer skills and knowledge of Microsoft Office
• One (1) year of work-related experience in healthcare, administration, insurance, customer service, or management regardless of industry
• Excellent verbal and written communication skills and customer service skills
• Product knowledge of CPAP equipment and services
• Self-motivated with a strong drive for sales results
• Ability to work independently and collaboratively within a team
• Strong analytical and problem-solving skills with attention to detail
• Possesses mental alertness and ability to properly handle confidential information

Nice to Haves

• Associate's degree from an accredited college is preferred
• B2B or B2C sales experience is preferred
• Bilingual (English/Spanish) is a plus