Account Manager

Summary

Zayo provides mission-critical bandwidth and communications infrastructure services, including fiber, transport, IP, SD-WAN, edge, and security solutions. The Account Manager will manage existing and prospective commercial enterprise accounts, drive sales and revenue growth, develop customer relationships, and coordinate consultative sales activities for complex infrastructure deals.

Responsibilities

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches
• Understand our network and proximity to key buildings in a market to drive on and near net sales
• Understand local competitive dynamics and how to win highly competitive deals
• Present proposals and manage customers through a strategic sales process
• Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new accounts
• Apply knowledge of customers, industry, and services to achieve revenue objectives
• Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts
• Manage high volume of work while maintaining a high degree of responsiveness
• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools
• Provide accurate and timely forecasts of sales opportunities
• Develop and maintain records of customer activity for reporting of sales and forecasts
• Provide accurate and timely information to management
• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met
• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision

Skills

• Bachelor's degree or equivalent from four-year College; or equivalent experience
• 2+ years of sales experience managing mid-size, large and/or transactional deals
• Proven ability to build relationships
• Strong financial acumen. Understand how to build a deal
• Quick learner who collaborates well with others
• Excellent communication skills, both verbal and written
• Exceptional customer service and relationship building/maintaining skills
• Excellent time management and organizational skills
• Ability to operate with high autonomy in a new or existing market
• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales
• Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills
• High tolerance for ambiguity and can work successfully in a matrix management model
• Strong understanding of account management & the strategic selling process
• Effective problem solving and interpersonal skills Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus
• General understanding of Zayo Networks value proposition, products, and services such as Fiber Infrastructure, Transport, IP, SD-WAN and Security services
• Ability to travel as required by customers. In markets where there is a local office, we highly encourage regular local meetings with the sales, engineering, and ops teams

Qualifications

Must Haves

• Bachelor's degree or equivalent from four-year College; or equivalent experience
• 2+ years of sales experience managing mid-size, large and/or transactional deals
• Proven ability to build relationships
• Strong financial acumen. Understand how to build a deal
• Quick learner who collaborates well with others
• Excellent communication skills, both verbal and written
• Exceptional customer service and relationship building/maintaining skills
• Excellent time management and organizational skills
• Ability to operate with high autonomy in a new or existing market
• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales
• Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills
• High tolerance for ambiguity and can work successfully in a matrix management model
• Strong understanding of account management & the strategic selling process
• Effective problem solving and interpersonal skills Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus
• General understanding of Zayo Networks value proposition, products, and services such as Fiber Infrastructure, Transport, IP, SD-WAN and Security services
• Ability to travel as required by customers. In markets where there is a local office, we highly encourage regular local meetings with the sales, engineering, and ops teams

Benefits

• Remote work opportunity in the Tampa Bay area, Florida (Tampa, Clearwater, St. Petersburg, Sarasota).
• Health insurance
• Life insurance
• Disability retirement plans
• Paid time off
• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave