Accounts Receivable Specialist I

Summary

Allsup Employment Services is a people-centered organization that helps people with disabilities achieve greater financial security and health. The Accounts Receivable Specialist I manages beneficiary cases through the SSA Ticket to Work payment readiness cycle, including outreach, documentation validation, case updates, and billing request preparation. The role supports revenue generation by moving cases efficiently toward billable milestones while maintaining compliance with program requirements.

Responsibilities

• Own and manage assigned caseloads
• Proactively assess cases for payment readiness and billing eligibility
• Initiate outbound communication with beneficiaries to obtain required documentation
• Explain documentation requirements and resolve issues related to missing, incomplete, or illegible paystubs
• Review and validate wage data processed through extraction tools
• Complete SSA Form 821 (Work Activity Reports) as required for billing
• Identify and address documentation gaps that may delay or prevent payment requests
• Prepare and submit payment requests in accordance with SSA Ticket to Work guidelines
• Update case statuses based on employment changes (e.g., unemployed, underemployed, TWP, SGA)
• Coordinate with case owners and internal teams regarding changes impacting billing
• Maintain accurate documentation of all actions within AES systems
• Assist with Ticket Assignments and general portal updates as needed
• Ensure adherence to compliance, confidentiality, and program requirements
• Performs other job-related duties as assigned

Skills

• High School diploma or GED required
• Ability to learn, retain and apply information
• Ability to multitask effectively in a fast paced environment
• Strong organizational skills
• Excellent written and verbal communication and customer relations skills
• Must be flexible, adaptive and responsive to change
• Highly motivated and target driven
• Associate's degree with 6 months general office experience or appropriate Allsup experience preferred

Qualifications

Must Haves

• High School diploma or GED required
• Ability to learn, retain and apply information
• Ability to multitask effectively in a fast paced environment
• Strong organizational skills
• Excellent written and verbal communication and customer relations skills
• Must be flexible, adaptive and responsive to change
• Highly motivated and target driven

Nice to Haves

• associate's degree with 6 months general office experience or appropriate Allsup experience preferred

Benefits

• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Account
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program