Sales Support Specialist (Pacific)

Summary

Biodesix is a diagnostic solutions company focused on improving clinical care and patient outcomes through personalized diagnostics. The Sales Support Specialist provides temporary or ongoing field coverage, supports healthcare provider relationships, drives adoption and utilization of diagnostic solutions, and maintains account and pipeline activities across the Pacific territory.

Responsibilities

• Collaborate with Area and Regional leadership and field sales representatives to expand awareness and adoption of Biodesix diagnostic solutions
• Provide temporary or ongoing field coverage in open or high-need territories
• Create and maintain strong relationships with healthcare providers to ensure consistent test utilization and exceptional customer experience
• Support onboarding, education, and training for new accounts to promote smooth implementation and sustained engagement
• Identify and address risks to account retention, providing timely solutions that reinforce long-term partnerships
• Deliver high-quality communication and support during transitions or staffing gaps, ensuring continuity of service
• Maintain detailed CRM records, manage pipeline activities, and communicate account updates proactively
• Represent Biodesix at meetings, training sessions, and local events as needed

Skills

• Bachelor's Degree required
• Valid US driver's license and ability to travel extensively across Washington, Oregon, California, Alaska, and Hawaii
• Comfort with weekly flights, multi-day trips, and extended time in assigned territories
• Strong communication, organization, and problem-solving skills
• Ability to adapt quickly to new environments and build rapport with diverse provider groups
• Curiosity, resilience, and a passion for supporting better patient outcomes
• Ability to balance autonomy with collaborative teamwork across multiple regions
• 0 to 3 years of sales or customer-facing healthcare experience preferred

Qualifications

Must Haves

• Bachelor's Degree required
• Valid US driver's license and ability to travel extensively across Washington, Oregon, California, Alaska, and Hawaii
• Comfort with weekly flights, multi-day trips, and extended time in assigned territories
• Strong communication, organization, and problem-solving skills
• Ability to adapt quickly to new environments and build rapport with diverse provider groups
• Curiosity, resilience, and a passion for supporting better patient outcomes
• Ability to balance autonomy with collaborative teamwork across multiple regions

Nice to Haves

• 0 to 3 years of sales or customer-facing healthcare experience preferred

Benefits

• Monthly commission based on sales target achievement
• Discretionary Bonus opportunity
• Comprehensive health coverage: Medical, Dental, and Vision
• Insurance: Short/Long Term Disability and Life Insurance
• Financial benefits: 401(k), Flex Spending Account
• 120 hours of annual vacation
• 72 hours of paid sick time off
• 11 paid holidays + 3 floating holidays
• Employee Assistance Program
• Voluntary Benefits
• Employee recognition program
• Biodesix covers all travel related expenses