SMB Account Executive

Summary

Block builds technology and financial services that increase access to the global economy, with Square providing integrated commerce tools for sellers. The SMB Account Executive will manage the full sales cycle for small and midsize business merchants, converting inbound leads and sourcing outbound opportunities. The role involves prospecting, qualifying, demonstrating, and closing solutions while managing pipeline data and meeting revenue goals.

Responsibilities

• Own the full sales cycle — from first conversation to close — with SMB merchants across a variety of industries
• Engage and convert a steady flow of warm inbound leads from marketing, partnerships, and product interest
• Supplement your pipeline with outbound prospecting: you know how to identify new opportunities, craft personalized outreach, and create demand where none existed
• Quickly qualify, demo, and close — you manage time and priorities effectively in a high-volume environment
• Understand customer pain points and deliver value-based, consultative solutions that drive measurable impact
• Collaborate across teams (Onboarding, Product, Marketing, and Support) to ensure a seamless customer experience and continuous feedback loop
• Track and forecast your pipeline accurately in Salesforce — you're data-driven and use metrics to improve performance
• Consistently hit and exceed monthly and quarterly revenue goals

Skills

• Proven ability to exceed quota and close business in a high-volume, short-cycle motion
• Strong phone, video, and written communication skills — you build trust fast and move deals forward decisively
• A hunter's mindset - A hunter's mindset focused on disciplined outbound outreach, allowing you to build and accelerate pipeline independent of inbound demand
• Curiosity and empathy: you dig into the customer's business, uncover real needs, and position the right solution with confidence
• Ability to thrive in ambiguity — you're self-motivated, coachable, and hungry to grow
• CRM fluency (Salesforce or similar) and a data-driven approach to activity management
• A team-first attitude — you celebrate wins together, share learnings, and raise the bar for those around you
• 2-5 years of inside sales or full-cycle closing experience, ideally in a fast-paced SaaS, payments, or SMB-focused environment

Qualifications

Must Haves

• Proven ability to exceed quota and close business in a high-volume, short-cycle motion
• Strong phone, video, and written communication skills — you build trust fast and move deals forward decisively
• A hunter's mindset - A hunter's mindset focused on disciplined outbound outreach, allowing you to build and accelerate pipeline independent of inbound demand
• Curiosity and empathy: you dig into the customer's business, uncover real needs, and position the right solution with confidence
• Ability to thrive in ambiguity — you're self-motivated, coachable, and hungry to grow
• CRM fluency (Salesforce or similar) and a data-driven approach to activity management
• A team-first attitude — you celebrate wins together, share learnings, and raise the bar for those around you

Nice to Haves

• 2-5 years of inside sales or full-cycle closing experience, ideally in a fast-paced SaaS, payments, or SMB-focused environment

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning
• Uncapped earning potential