Disputes Analyst

Summary

Brightspeed provides fast, reliable internet connections and customer experiences across the Midwest and South. The Telecom Dispute Analyst investigates customer, vendor, and carrier disputes, analyzes telecom billing and tariffs, prepares financial recommendations, and collaborates with cross-functional teams to resolve discrepancies and improve dispute processes.

Responsibilities

• Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation
• Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details to determine dispute validity and financial impact
• Review, interpret, and apply FCC tariffs, PUC tariffs, and contractual agreements to validate charges and support dispute positions
• Collaborate with cross-functional teams (billing operations, network, finance, carrier relations, vendor management) to resolve discrepancies
• Prepare detailed case summaries, financial analyses, and recommendations for dispute outcomes
• Process approved adjustments, credits, or escalations based on telecom billing standards and policy requirements
• Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations
• Identify recurring dispute trends; present findings and partner with leadership on process improvements
• Manage dispute queues while meeting turnaround times (TAT), SLA requirements, and quality targets
• Support system enhancements, workflow updates, and training for telecom dispute processes

Skills

• * Bachelor's degree in Business, Accounting, Finance, Telecommunications, or related field (preferred but not required with equivalent telecom experience)
• * Telecom dispute knowledge is a must, including access billing, intercarrier compensation, and billing variance investigation
• * Minimum 2 years of experience with CABS (Carrier Access Billing System) including analysis of carrier invoices, access charges, and usage discrepancies
• * Must have experience with Telecom FCC tariffs, PUC tariffs, and contractual agreements, with the ability to interpret rate structures, rules, and billing requirements
• * 2+ years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations
• * Strong analytical and problem-solving skills with exceptional attention to detail
• * Proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, pivot tables) and data analysis/reporting tools
• * Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings
• * Wholesale/Large Business Collections a plus
• * Strong written and verbal communication skills
• * Experience with telecom billing or mediation systems preferred (e.g., TEOCO, Ericsson, Oracle, SAP, or other industry platforms)
• * Ability to manage multiple priorities in a fast-paced, high-volume environment
• * Telecom billing and dispute expertise
• * Tariff and contract interpretation
• * Critical thinking and quantitative analysis
• * Strong documentation and communication
• * Attention to detail and accuracy
• * Cross-functional collaboration
• * Accountability and ownership
• * Full-time role with standard business hours
• * Full Remote
• * Occasional overtime during peak billing or dispute cycles

Qualifications

Must Haves

• * Bachelor's degree in Business, Accounting, Finance, Telecommunications, or related field (preferred but not required with equivalent telecom experience)
• * Telecom dispute knowledge is a must, including access billing, intercarrier compensation, and billing variance investigation
• * Minimum 2 years of experience with CABS (Carrier Access Billing System) including analysis of carrier invoices, access charges, and usage discrepancies
• * Must have experience with Telecom FCC tariffs, PUC tariffs, and contractual agreements, with the ability to interpret rate structures, rules, and billing requirements
• * 2+ years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations
• * Strong analytical and problem-solving skills with exceptional attention to detail
• * Proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, pivot tables) and data analysis/reporting tools
• * Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings
• * Wholesale/Large Business Collections a plus
• * Strong written and verbal communication skills
• * Experience with telecom billing or mediation systems preferred (e.g., TEOCO, Ericsson, Oracle, SAP, or other industry platforms)
• * Ability to manage multiple priorities in a fast-paced, high-volume environment
• * Telecom billing and dispute expertise
• * Tariff and contract interpretation
• * Critical thinking and quantitative analysis
• * Strong documentation and communication
• * Attention to detail and accuracy
• * Cross-functional collaboration
• * Accountability and ownership
• * Full-time role with standard business hours
• * Full Remote
• * Occasional overtime during peak billing or dispute cycles

Benefits

• Full Remote
• Competitive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match
• A host of voluntary benefits
• Paid time off programs
• Technology that enables the entire team to stay connected