Regional Account Manager

Summary

CAF Outdoor Cleaning provides sustainable cleaning products, customer support, and training to create safer and cleaner outdoor experiences. The Regional Account Manager will grow and manage an established customer portfolio across the U.S. and Canada by building relationships, expanding CAF programs, retaining sales, and driving measurable account growth.

Responsibilities

• Execute CAF's account-management strategy as a collaborative member of the team
• Retain current sales and deliver agreed-upon growth within assigned accounts
• Grow existing accounts through customer calls, meetings, and training—both in person and virtually
• Monitor program execution through sales data, customer feedback, and site visits
• Build relationships from store management to corporate leadership to strengthen CAF program adoption
• Create account strategies that expand product use, program support, and profitable sales
• Plan efficient business travel throughout the territory and manage expenses responsibly
• Keep CRM records, work plans, reports, and sales forecasts accurate and current
• Track competitors, market trends, pricing, products, and best practices
• Resolve customer concerns and recommend improvements based on field insights
• Tailor sales presentations, training, and support to each customer's needs
• Partner with CAF leaders and sales teammates on rollouts, training, product testing, and account support

Skills

• * Professional fluency in both French and English, with the ability to communicate confidently with customers and business partners in French
• * Ability and willingness to travel approximately 30% to Québec and surrounding Canadian markets and within the United States
• * Residence within approximately 45 minutes of a major airport
• * Strong ownership, sound judgment, and alignment with CAF's culture and team values
• * Accuracy, attention to detail, and proven problem-solving ability
• * Strong computer and organizational skills, including proficiency with Word, Excel, PowerPoint, CRM systems, and virtual meeting tools
• * Outstanding written and verbal communication, interpersonal, and relationship-building skills
• * Professional and consistent work habits, a strong work ethic, and drive to achieve customer and company goals
• * Curiosity, adaptability, and willingness to test new ideas and contribute solutions
• * A confident, articulate, and professional communication style
• * Strong time-management skills and the ability to distinguish urgent work from high-value work
• * The ability to learn quickly, manage multiple priorities, and work independently and collaboratively
• * A desire to learn, grow, and take on broader responsibility over time
• * Minimum of three years of successful sales experience; experience in retail fuel, convenience, grocery, or selling into those industries is a plus but not required
• * C-store, retail petroleum, grocery, chemical, distribution, or JanSan experience
• * An undergraduate degree or equivalent relevant experience

Qualifications

Must Haves

• * Professional fluency in both French and English, with the ability to communicate confidently with customers and business partners in French
• * Ability and willingness to travel approximately 30% to Québec and surrounding Canadian markets and within the United States
• * Residence within approximately 45 minutes of a major airport
• * Strong ownership, sound judgment, and alignment with CAF's culture and team values
• * Accuracy, attention to detail, and proven problem-solving ability
• * Strong computer and organizational skills, including proficiency with Word, Excel, PowerPoint, CRM systems, and virtual meeting tools
• * Outstanding written and verbal communication, interpersonal, and relationship-building skills
• * Professional and consistent work habits, a strong work ethic, and drive to achieve customer and company goals
• * Curiosity, adaptability, and willingness to test new ideas and contribute solutions

Nice to Haves

• * A confident, articulate, and professional communication style
• * Strong time-management skills and the ability to distinguish urgent work from high-value work
• * The ability to learn quickly, manage multiple priorities, and work independently and collaboratively
• * A desire to learn, grow, and take on broader responsibility over time
• * Minimum of three years of successful sales experience; experience in retail fuel, convenience, grocery, or selling into those industries is a plus but not required
• * C-store, retail petroleum, grocery, chemical, distribution, or JanSan experience
• * An undergraduate degree or equivalent relevant experience

Benefits

• Employee Assistance Program (EAP)
• Wellness Reimbursement Program - for example: gym, golf, activity passes, massage, etc.
• Performance bonus
• 401(k) Retirement + company match
• Tickets at Work discount program
• Schedule flexibility
• Educational learning opportunities
• Recognition and rewards for anniversaries, birthdays, and going above and beyond
• PTO
• Eleven paid holidays, including Christmas week
• Maternity, paternity, and bereavement leave