Regional Account Manager

Summary

Credico is seeking a Regional Account Manager to manage account expectations, deliver insights and data, and support business relationships across internal teams, clients, and external vendors. The role monitors compliance and quality, provides vendor guidance, conducts in-person meetings, and communicates trends and issues to account leadership.

Responsibilities

• Monitors compliance and quality data on a continual basis and communicates trends and issues to assigned NAM
• Provides guidance to external vendors following protocol and compliance points, as set by the client and Credico
• Establishes and maintains business relationships with regional employees under the client, with internal teams at Credico, and with the external vendors to proactively support the account
• Conducts in-person meetings to ensure that external vendors have access to all applicable training resources, initiatives, trends information, product knowledge, and protocol processes, as set by the client and Credico
• Other duties as assigned, or as necessary, to support the overall business needs

Skills

• Minimum 2 years of experience with direct customer support, direct sales, or direct client services
• Available to travel for in-person meetings, a minimum of 15 business days per month
• Proficiency in Microsoft 365
• Proficiency in productive multi-tasking, problem solving, and escalation resolutions
• Possess and execute with clear communication
• Possess a tactical sense of urgency to effectively assist others
• Possess and maintain business acumen
• Be adaptable and organized when working in fast-paced scenarios
• Be initiative-taking
• Experienced, or eager to self-educate, in data collection and analysis
• Experience in Wireless or Telecommunications sales and/or customer service, is preferable

Qualifications

Must Haves

• Minimum 2 years of experience with direct customer support, direct sales, or direct client services
• Available to travel for in-person meetings, a minimum of 15 business days per month
• Proficiency in Microsoft 365
• Proficiency in productive multi-tasking, problem solving, and escalation resolutions
• Possess and execute with clear communication
• Possess a tactical sense of urgency to effectively assist others
• Possess and maintain business acumen
• Be adaptable and organized when working in fast-paced scenarios
• Be initiative-taking
• Experienced, or eager to self-educate, in data collection and analysis

Nice to Haves

• Experience in Wireless or Telecommunications sales and/or customer service, is preferable

Benefits

• Discretionary Annual Bonus
• Competitive Paid Time Off (PTO) Policy + Sick Days
• Health, Dental & Vision Insurance
• 401(k) Matching
• Disability + Accident Coverage
• Company-Paid Life Insurance
• Learning Reimbursement Opportunities
• Employee Assistance Program (EAP)
• Telemedicine Services
• Charitable Donation Matching
• Identity Theft Protection Services