B2B Account Manager

Summary

CareerSwift is a technology company that provides AI-powered tools and career solutions for job seekers. The B2B Account Manager will manage business client relationships, coordinate requests, support account growth, and relay client feedback to internal sales, customer success, and product teams.

Responsibilities

• Manage day-to-day communication and relationships with assigned B2B clients
• Understand client goals and recommend relevant CareerSwift products or solutions
• Coordinate client requests with internal teams and ensure timely follow-up
• Conduct regular client check-ins and identify opportunities to improve engagement and satisfaction
• Support account growth by identifying relevant upsell or expansion opportunities
• Maintain accurate client information, activities, and follow-up tasks in the CRM
• Collect client feedback and share relevant insights with sales, customer success, and product teams

Skills

• 1–3 years of experience in account management, customer success, sales, business development, or a related role
• Strong communication and relationship-building skills
• Customer-focused approach with good commercial awareness
• Strong organization and ability to manage multiple client relationships
• Comfortable using CRM systems and other digital tools
• Ability to work independently and effectively in a remote environment
• Experience working with B2B SaaS, technology, AI, or digital products
• Experience managing small or mid-sized business accounts
• Familiarity with CRM platforms such as HubSpot, Salesforce, or similar tools
• Experience with upselling, account expansion, or client retention

Qualifications

Must Haves

• 1–3 years of experience in account management, customer success, sales, business development, or a related role
• Strong communication and relationship-building skills
• Customer-focused approach with good commercial awareness
• Strong organization and ability to manage multiple client relationships
• Comfortable using CRM systems and other digital tools
• Ability to work independently and effectively in a remote environment

Nice to Haves

• Experience working with B2B SaaS, technology, AI, or digital products
• Experience managing small or mid-sized business accounts
• Familiarity with CRM platforms such as HubSpot, Salesforce, or similar tools
• Experience with upselling, account expansion, or client retention

Benefits

• Fully remote work environment.
• Opportunity to work with an innovative AI-powered technology product.
• Direct exposure to B2B clients and business development activities.
• Collaborative and supportive team environment.
• Opportunities to develop your account management and commercial skills.
• Career growth opportunities as CareerSwift expands.