Move In Coordinator

Summary

Cogir Senior Living operates senior living communities focused on exceptional care for residents and a supportive environment for team members. The Move-In Coordinator manages the transition of new residents into the community, supports sales and marketing activities, maintains prospect and resident relationships, and assists residents and families during the move-in process.

Responsibilities

• Assist the Community Relations Director in implementing plans to acquire and manage leads and increase census
• Qualify prospects, convert qualified prospects to tours, and convert tours to deposits utilizing the sales process
• As directed, handle all inbound telephone, walk-in, and mail inquiries, including completing the inquiry information form, entering inquiry information into the sales and marketing database, and following up with correspondence
• Offer community tours and share marketing materials with prospective residents and their families
• As requested, assist the Community Relations Director in preparing routine and special sales and marketing reports
• Follow up with all potential residents, referral sources, or interested parties
• Assist with preparing all required sales reports and sales activity boards
• Assist with preparing and processing all required information for a successful move-in
• Aid residents and their family members with the adjustment to the facility during and after move-in
• Maintain the community's Customer Relationship Management software (CRM), Yardi, accurately and promptly
• Establish relationships between residents, department heads, and staff who provide services daily to maintain high resident satisfaction
• Understand the community's care regulations to ensure proper placement and education for prospects
• Assist with the setting up and tearing down of special events

Skills

• A High School diploma is required
• Proven success in achieving sales goals and quotas
• A positive team player mentality and passion for serving seniors
• Ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed
• Knowledge of various computer systems, particularly Excel, Word, and Outlook
• A valid driver's license
• A bachelor's degree in marketing, business, or a related field is preferred, or an equivalent combination of experience and education
• At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred
• Experience with Yardi or similar CRM software preferred

Qualifications

Must Haves

• A High School diploma is required
• Proven success in achieving sales goals and quotas
• A positive team player mentality and passion for serving seniors
• Ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed
• Knowledge of various computer systems, particularly Excel, Word, and Outlook
• A valid driver's license

Nice to Haves

• A bachelor's degree in marketing, business, or a related field is preferred, or an equivalent combination of experience and education
• At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred
• Experience with Yardi or similar CRM software preferred

Benefits

• Compensation includes a base salary and commissions.
• Early access to paycheck (Pay on Demand).
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.