Account Solutions Representative

Summary

Credit Acceptance is a provider of used and new car financing across the country. The Account Solutions Representative helps customers resolve past-due auto loan accounts through inbound and outbound calls, creates payment solutions, supports repossession cancellation, and provides additional customer service.

Responsibilities

• Create solutions to assist the customer from becoming further past due and get them current, where possible
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
• Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
• Professionally and respectfully working with customers to help them bring and keep their account current
• Ensuring the information that we depend on to contact the customer is up to date
• Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
• Supporting additional customer service requests
• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Skills

• High School Diploma
• High speed internet connection with a minimum of 15mbps download speed
• Previous customer service and/or collection experience in call center environment
• Experience in the finance or automotive industry
• Experience in any position where you had to demonstrate excellent customer support or persuasive skills

Qualifications

Must Haves

• High School Diploma
• High speed internet connection with a minimum of 15mbps download speed

Nice to Haves

• Previous customer service and/or collection experience in call center environment
• Experience in the finance or automotive industry
• Experience in any position where you had to demonstrate excellent customer support or persuasive skills

Benefits

• Uncapped monthly bonus based on performance
• Paid Time Off
• Holiday pay
• Quarterly profit sharing
• Benefits that begin on your first day
• Flexible scheduling that allows you to pick your own hours on your assigned flex days
• Training on your first day and beyond
• Foundational training during your first 3 weeks
• Continuous learning through one on one coaching, online courses, and leadership development
• Recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests
• Discounts for physical fitness, restaurants, travel, technology, shopping, and much more
• Participation in company initiatives including Social, Community Service, and Diversity & Inclusion committees
• Paid bi-weekly
• Annual hourly pay increases based on your performance
• Work from home/remote
• Medical, Dental, Vision
• Paid training
• Paid time off and paid holidays
• Computer equipment provided (monitors, mouse, keyboard, webcam)
• Paid parental time
• 401k with employer match
• Tuition reimbursement
• Growth opportunities to advance your career
• Ongoing training and development
• Monthly fitness reimbursement
• Adoption assistance
• 401(K) match
• Parental leave
• Comprehensive medical/dental/vision
• Many nonstandard benefits that make us a Great Place to Work