Senior Implementation Associate

Summary

DoorDash is a technology and logistics company expanding its marketplace into grocery, convenience, liquor, retail, flowers, and other local commerce categories. The Senior Implementation Associate owns the merchant journey from signed contract through the first 28 days live, drives outbound engagement and activation, meets speed and quality targets, and helps build implementation processes for emerging verticals.

Responsibilities

• Own a rolling book of business from contract signing through a merchant's first 28 days live
• Drive outbound engagement with merchants to accelerate time-to-activation
• Hit quarterly attainment goals tied to speed and quality
• Build (and rebuild) the implementation playbook in real time — test what works, kill what doesn't
• Flag process gaps and recommend fixes as the vertical matures
• Partner cross-functionally to clear blockers slowing merchants down

Skills

• 1–3 years in Implementation, Customer Success, or Account Management, with a track record carrying quota or attainment-based goals
• Comfort with outbound motion and high call volume
• A builder's mindset — energized by ambiguity, not blocked by it
• Strong organizational instincts — you can juggle a large, rolling book without dropping the ball
• Bias toward action: you'd rather test and adjust than wait for a fully-baked process
• Impeccable written and verbal communication skills, especially on the phone
• Nice to have: familiarity with POS systems, Open API, or SFTP integrations

Qualifications

Must Haves

• 1–3 years in Implementation, Customer Success, or Account Management, with a track record carrying quota or attainment-based goals
• Comfort with outbound motion and high call volume
• A builder's mindset — energized by ambiguity, not blocked by it
• Strong organizational instincts — you can juggle a large, rolling book without dropping the ball
• Bias toward action: you'd rather test and adjust than wait for a fully-baked process
• Impeccable written and verbal communication skills, especially on the phone

Nice to Haves

• Nice to have: familiarity with POS systems, Open API, or SFTP integrations

Benefits

• Opportunities for sales commission
• Primarily remote work, with the option to work from a local office with teammates regularly
• Structured 30-60-90 ramp, including sales and implementation training, shadowing, and mock calls
• Clear path to grow into a Strategic Implementation Associate role, or across the organization into Pre-Sale AE or Post-Sale roles
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave in compliance with applicable laws
• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Disability insurance
• Basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation for salaried roles
• 80 hours of paid sick time per year for salaried roles
• Vacation accrued at about 1 hour for every 25.97 hours worked for hourly roles
• Paid sick time accrued at 1 hour for every 30 hours worked for hourly roles
• Premium healthcare
• Wellness expense reimbursement