Senior Specialist - Partner Integrations - New Verticals

Summary

DoorDash is a technology and logistics company that empowers local economies through delivery and marketplace services. The Senior Specialist will serve as a Technical Account Manager for New Verticals partner integrations, guiding merchants through implementation, resolving integration blockers, and collaborating with product, engineering, and operations teams to improve integration systems and processes.

Responsibilities

• You will own the success of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders
• You will identify, resolve, and escalate day-to-day integration-related blockers
• You will be the voice of DoorDash in managing external relationships with our New Verticals partners, leading implementation and process improvement
• You will partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes
• You will help shape the systems integrations roadmap in collaboration with other product and operations owners
• You will empower cross functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content
• Be a Subject Matter Expert for DoorDash’s integrated offerings and guide partners through new Integration builds
• Collaborate closely with Merchants and Integrations partners to ensure a seamless onboarding experience and successful integration onto the DoorDash platform
• Communicate effectively with both technical and non-technical stakeholders to provide guidance and support
• Translate complex technical requirements into clear business solutions that align with our partner’s objectives
• Work on strategic projects based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve

Skills

• Proven track record of maintaining and enhancing processes
• Strong ability to collaborate with external partners to drive successful partnerships
• Experience in project and/or program management
• Proven success working in cross-functional engineering and operations teams
• 3+ years of experience translating technical concepts to business solutions
• Demonstrated technical knowledge of integrations, APIs and webhooks
• Hands-on working SQL experience to troubleshoot and self-serve
• Excellent written and verbal communication skills
• Bachelor's degree required
• Experience working in grocery or alcohol ecommerce a plus

Qualifications

Must Haves

• Proven track record of maintaining and enhancing processes
• Strong ability to collaborate with external partners to drive successful partnerships
• Experience in project and/or program management
• Proven success working in cross-functional engineering and operations teams
• 3+ years of experience translating technical concepts to business solutions
• Demonstrated technical knowledge of integrations, APIs and webhooks
• Hands-on working SQL experience to troubleshoot and self-serve
• Excellent written and verbal communication skills
• Bachelor's degree required

Nice to Haves

• Experience working in grocery or alcohol ecommerce a plus

Benefits

• Opportunities for equity grants
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave in compliance with applicable laws
• Medical benefits
• Dental benefits
• Vision benefits
• 11 paid holidays
• Disability insurance
• Basic life insurance
• Family-forming assistance
• Mental health program
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year
• Premium healthcare
• Wellness expense reimbursement