Technical Account Manager – AZ, CA, NM, NV

Summary

EagleView provides aerial imagery, property insights, and software that support decision-making across government, construction, solar, and insurance. The Technical Account Manager manages a portfolio of technical customer accounts, serving as the primary contact to drive onboarding, support, retention, satisfaction, and revenue growth. The role also coordinates cross-functional resources, supports technical adoption and integrations, and tracks customer success metrics.

Responsibilities

• Serve as the primary liaison for assigned technical customer accounts, fostering trust and accountability across all touchpoints
• Conduct regular check-ins and lead Strategic Business Reviews to assess engagement, performance, and solution alignment
• Understand each customer’s technical goals, success metrics, IT architecture, and integration requirements to deliver proactive support and guidance
• Assist with Technical sales presentations
• Monitor account health and customer satisfaction, addressing risks and removing technical or process-related barriers to success
• Identify and escalate upsell and cross-sell opportunities in collaboration with the Sales team to achieve Net Revenue Retention (NRR) goals
• Support timely renewal discussions and collaborate on securing customer commitments
• Drive account strategies that directly contribute to Gross Revenue Retention (GRR) by mitigating churn risks and maximizing customer value from a technical perspective
• Understand the customer environment to ensure maximum deployment across the organization
• Work closely with internal teams (Onboarding, Adoption, Support, Product, Engineering, and Marketing) to ensure consistent customer experience and technical alignment
• Ensure that all available customer integrations are configured
• Identify and facilitate all opportunities for training
• Champion the voice of the technical customer internally, providing feedback to influence product enhancements, documentation, and implementation support
• Maintain accurate and up-to-date records of customer activity, engagement, and solution health using Salesforce, Gainsight, and other relevant tools
• Track and report on key performance indicators, including GRR, Strategic Business Reviews, qualified opportunities, customer advocacy, and internal collaboration

Skills

• * Bachelor's degree or equivalent professional experience
• * 2+ years of experience in account management, customer success, or a related client-facing technical role
• * Strong communication, technical problem-solving, and relationship management skills
• * Familiarity with GIS technologies, IT systems, APIs, or enterprise integration workflows
• * **Applicant must live within a reasonable distance of a major airport in CA/AZ/NM/NV.**
• * **Drive & Follow Through** – Takes initiative and turns ideas into action
• * **Adaptability in Uncertainty** – Adjusts quickly and performs through change
• * **Customer-Centered Mindset** – Puts customer needs at the center of decisions
• * **Judgment & Problem Solving** – Makes sound decisions and solves problems effectively
• * **Role-Specific Expertise** – Applies strong functional expertise to deliver results
• * **Results Accountability** – Owns outcomes and delivers on commitments
• * **Work Prioritization & Execution** – Focuses on priorities and delivers on time
• * Experience in SaaS, cloud services, or other technology-enabled environments
• * Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)
• * Working knowledge of technical product adoption, system configuration, or solution deployment in B2B settings

Qualifications

Must Haves

• * Bachelor's degree or equivalent professional experience
• * 2+ years of experience in account management, customer success, or a related client-facing technical role
• * Strong communication, technical problem-solving, and relationship management skills
• * Familiarity with GIS technologies, IT systems, APIs, or enterprise integration workflows
• * **Applicant must live within a reasonable distance of a major airport in CA/AZ/NM/NV.**
• * **Drive & Follow Through** – Takes initiative and turns ideas into action
• * **Adaptability in Uncertainty** – Adjusts quickly and performs through change
• * **Customer-Centered Mindset** – Puts customer needs at the center of decisions
• * **Judgment & Problem Solving** – Makes sound decisions and solves problems effectively
• * **Role-Specific Expertise** – Applies strong functional expertise to deliver results
• * **Results Accountability** – Owns outcomes and delivers on commitments
• * **Work Prioritization & Execution** – Focuses on priorities and delivers on time

Nice to Haves

• * Experience in SaaS, cloud services, or other technology-enabled environments
• * Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)
• * Working knowledge of technical product adoption, system configuration, or solution deployment in B2B settings

Benefits

• Full-time remote role
• Commission target of $30,000
• All Fulltime (30+ hours) employees are eligible for PTO, Sick, and Parental Leave
• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Health Savings Account
• Life Insurance
• Employee Assistance Program
• Pet Insurance