Sales- Call Center Scheduling (Remote)

Summary

Express Flooring is a provider of residential and commercial flooring solutions. The Scheduling Specialist engages with inbound and outbound leads, qualifies customer needs, and schedules in-home appointments for Design Consultants while managing customer information in the CRM and meeting performance metrics.

Responsibilities

• Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments
• Engage with homeowners who request information on our products and services; create urgency and guide them to the next step
• Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits
• Use our CRM to record interactions, update customer details, and manage call dispositions
• Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions
• Deliver an exceptional first impression and uphold the Express Flooring customer experience

Skills

• Job Type:** Full-Time - Remote; however, applicants must currently reside and work in the state of Texas
• Schedule:** Must be available to work shifts within office hours, including one weekend shift:
• 1–2 years of sales or call center experience with proven track record of meeting goals
• High-energy, outgoing, and ambitious personality
• Passion for exceeding expectations and delivering great service
• Experience handling objections with confidence
• Eagerness to learn with solid computer skills and openness to coaching
• Reliability, professionalism, and the ability to thrive in a fast-paced environment
• Strong listening skills, attention to detail, and a patient, service-oriented mindset
• Adaptability and positivity when things get busy

Qualifications

Must Haves

• Job Type:** Full-Time - Remote; however, applicants must currently reside and work in the state of Texas
• Schedule:** Must be available to work shifts within office hours, including one weekend shift:
• 1–2 years of sales or call center experience with proven track record of meeting goals
• High-energy, outgoing, and ambitious personality
• Passion for exceeding expectations and delivering great service
• Experience handling objections with confidence
• Eagerness to learn with solid computer skills and openness to coaching
• Reliability, professionalism, and the ability to thrive in a fast-paced environment
• Strong listening skills, attention to detail, and a patient, service-oriented mindset
• Adaptability and positivity when things get busy

Benefits

• Supportive training and ongoing coaching to help you succeed.
• Access to advanced training platforms that support your performance.
• Competitive commission.
• Fun, energetic team environment with room for growth.
• Full-Time - Remote
• Comprehensive medical, dental, and vision plan options
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)