Remote Call Center Agent - Erie Home

Summary

Erie Home is a fast-growing home improvement company serving customers across the U.S. The Call Center Agent will connect with interested homeowners, qualify customers, share product benefits, and schedule consultations using provided scripts and rebuttals. The role is remote and performance-based, with responsibilities including accurate data collection and creating a positive first impression.

Responsibilities

• Connect with interested homeowners and schedule appointments using our proven scripts and rebuttals designed for success
• Engage & qualify customers, sharing benefits of our products and scheduling consultations
• Use a dual-monitor system to ensure accurate data collection
• Create a great first impression as one of the first points of contact

Skills

• Compatible PC/Laptop (no chrome books)
• 16+ GB Ram
• Mouse/Keyboard
• Compatible Headset
• A working camera that is required to be on for all trainings, meetings and one on ones
• Hard wired into your modem with sufficient internet speed (50 mbps+)
• A quiet workspace

Qualifications

Must Haves

• Compatible PC/Laptop (no chrome books)
• 16+ GB Ram
• Mouse/Keyboard
• Compatible Headset
• A working camera that is required to be on for all trainings, meetings and one on ones
• Hard wired into your modem with sufficient internet speed (50 mbps+)
• A quiet workspace

Benefits

• Paid training
• Career growth, including leadership development and promotion opportunities
• Medical, dental, and vision benefits
• PTO
• 401(k) with company match
• Paid time off: 2 weeks (prorated) in the first year
• Up to a $5,000 Military Hiring Bonus
• Opportunities to attend an ECHO Leadership Retreat
• Remote position