Field Service Engineer - Miami FL

Summary

Hologic is a leader in women's health innovation. The Field Service Engineer will support the Diagnostics division by servicing molecular diagnostic and cytology equipment across the Miami and Fort Lauderdale area, troubleshooting and repairing instruments, managing maintenance visits, documenting customer resolutions, and ensuring regulatory compliance.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites
• Provides coverage to customers within 24 hours of notification, Mon-Fri or Weekends if on-call
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites
• Determines correct inventory levels of repair parts with supply lines
• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments
• Keep management advised of issues and developments
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.:

Skills

• Must be able to meet customer credentialing requirements
• Working knowledge of chemistry principles and chemical handling techniques
• Understanding of proper use and operation of electronic testing equipment
• Knowledge of inventory and procurement systems
• Ability to interface with internal and/or external customers
• Solid computer and time management skills
• Ability to pass a comprehensive background check
• Possess a valid Driver's License and maintain a clean driving record
• AA/AS degree and/or practical Military experience considered
• Strong robotics, fluidics and pneumatics experience preferred
• BS/BA degree or equivalent experience preferred
• 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting

Qualifications

Must Haves

• Must be able to meet customer credentialing requirements
• Working knowledge of chemistry principles and chemical handling techniques
• Understanding of proper use and operation of electronic testing equipment
• Knowledge of inventory and procurement systems
• Ability to interface with internal and/or external customers
• Solid computer and time management skills
• Ability to pass a comprehensive background check
• Possess a valid Driver's License and maintain a clean driving record
• AA/AS degree and/or practical Military experience considered

Nice to Haves

• Strong robotics, fluidics and pneumatics experience preferred
• BS/BA degree or equivalent experience preferred
• 2 - 5 years related field experience with direct customer interaction, preferably in a laboratory setting

Benefits

• Comprehensive training when you join
• Continued development and training throughout your career
• Home based office