Summary
illumifin is a provider of business process outsourcing and risk management services for the insurance industry. The Compliance Analyst supports business units with complaint investigations and responses, unauthorized PII/PHI disclosure investigations, legal document reviews, policy and procedure maintenance, compliance system testing, and related compliance projects.
Responsibilities
- Complaint investigation and responses
- Unauthorized PII/PHI Disclosure Investigations
- Conduct reviews of legal documents and related paperwork for proper designee identification
- Placing and removing litigation holds
- Works closely with Sr. Compliance Analysts and Supervisors, Compliance to increase skills
- Complete documentation as required, including the logging of work in CREW
- Provide triage backup for the team email box for daily assignments to analysts
- Policy and Procedure maintenance
- Compliance system (CREW) advancement and testing
- Serve as a topic mentor for Associate Compliance Analyst
- Contribute to the continuous improvement of the department
- Bring innovation, contributes beyond assigned tasks, encourages morale
- Work independently under general supervision with appropriate updates to leadership on progress and risks and some latitude for independent judgment
Skills
- Bachelor's degree or 5 years of experience working in insurance/healthcare administration or compliance
- 2+ years Long Term Care Insurance, health insurance, life insurance, annuity, Medicare supplement or related experience
- 2+ years of experience writing complaint responses and working with internal business units and regulators to resolve complaints
- Strong research and analytical abilities, including gathering, evaluating, interpreting, and synthesizing information from multiple sources
- Ability to identify, investigate, and resolve privacy incidents and potential HIPAA violations
- Experience drafting correspondence, and other business documents with a high degree of accuracy and attention to detail
- Comprehensive knowledge of English grammar, punctuation, spelling, and business writing standards, with the ability to edit and proofread documents for clarity, consistency, and correctness
- Effective quantitative analytical, creative thinking and problem-solving skills
- Ability to prioritize and address multiple tasks, risk, and deadlines
- Experience coordinating, analyzing and responding to client audits and market conduct inquiries/exams
- Experience in healthcare privacy, compliance, health information management
- Demonstrated knowledge of federal and state healthcare privacy laws and regulations
- Professional compliance designations:
- + AHIP - Long Term Care Professional
- + HIPAA Professional/Certificate HIPAA Privacy Associate (CHPA); or
- + LOMA
- + Healthcare Compliance Accreditations/Certifications
Qualifications
Must Haves
- Bachelor's degree or 5 years of experience working in insurance/healthcare administration or compliance
- 2+ years Long Term Care Insurance, health insurance, life insurance, annuity, Medicare supplement or related experience
- 2+ years of experience writing complaint responses and working with internal business units and regulators to resolve complaints
- Strong research and analytical abilities, including gathering, evaluating, interpreting, and synthesizing information from multiple sources
- Ability to identify, investigate, and resolve privacy incidents and potential HIPAA violations
- Experience drafting correspondence, and other business documents with a high degree of accuracy and attention to detail
- Comprehensive knowledge of English grammar, punctuation, spelling, and business writing standards, with the ability to edit and proofread documents for clarity, consistency, and correctness
- Effective quantitative analytical, creative thinking and problem-solving skills
- Ability to prioritize and address multiple tasks, risk, and deadlines
Nice to Haves
- Experience coordinating, analyzing and responding to client audits and market conduct inquiries/exams
- Experience in healthcare privacy, compliance, health information management
- Demonstrated knowledge of federal and state healthcare privacy laws and regulations
- Professional compliance designations:
- + AHIP - Long Term Care Professional
- + HIPAA Professional/Certificate HIPAA Privacy Associate (CHPA); or
- + LOMA
- + Healthcare Compliance Accreditations/Certifications