Inside Sales Representative

Summary

InfoSight, Inc. is a cybersecurity and risk management company providing assurance and managed security solutions. The Inside Sales Representative will serve as a primary customer contact and technical advisor, manage customer relationships and renewals, cross-sell solutions, and provide guidance on cybersecurity and GRC offerings while collaborating with technical teams.

Responsibilities

• Cross Sales: The ISR will look for opportunities to cross-sell InfoSight solutions to the existing account base
• Customer Relationship Management: Build and maintain strong relationships with customers, manage renewals, and identify opportunities for upselling services
• Product Knowledge: Understand customers' workflows, business objectives, and goals to recommend InfoSight's Cybersecurity and GRC solutions. Deliver strategic guidance to customers, helping them achieve the maximum benefit from InfoSight's offerings
• Technical Support: Collaborate with technical teams to refine the support process, offering technical advice on product features
• Problem Solving: Proactively identify and address technical challenges before they become major issues

Skills

• Minimum 3 years' experience working for an MSP/MSSP, SOCaaS or other IT Service provider
• Minimum of 2 year of experience in account management, inside sales, pre-sales support or business development with proven verifiable experience
• Working knowledge of MS Azure/M365, Windows-based Networks, Firewalls, Network Devices, MSSP operations and Cybersecurity Assessments
• An understanding of Risk Management and Regulatory Compliance principles
• Strong communication skills with the ability to engage in diplomatic and goal-focused conversations with clients
• High emotional intelligence and empathy
• Proficiency in monitoring customer activity, documentation and attention to details
• Working knowledge of Microsoft Office Solutions, Salesforce and Salesloft helpful

Qualifications

Must Haves

• Minimum 3 years' experience working for an MSP/MSSP, SOCaaS or other IT Service provider
• Minimum of 2 year of experience in account management, inside sales, pre-sales support or business development with proven verifiable experience
• Working knowledge of MS Azure/M365, Windows-based Networks, Firewalls, Network Devices, MSSP operations and Cybersecurity Assessments
• An understanding of Risk Management and Regulatory Compliance principles
• Strong communication skills with the ability to engage in diplomatic and goal-focused conversations with clients
• High emotional intelligence and empathy
• Proficiency in monitoring customer activity, documentation and attention to details

Nice to Haves

• Working knowledge of Microsoft Office Solutions, Salesforce and Salesloft helpful

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance