Inside Sales Agent - Call Center Remote

Summary

NVISION Eye Centers is a large ophthalmology provider focused on delivering high-quality vision care and patient experiences. The Inside Sales Agent will engage prospective patients, educate them about vision correction procedures and financing, overcome objections, and convert inquiries into scheduled consultations. This remote role also involves follow-up calls, appointment scheduling, collaboration with clinic teams, and meeting conversion and patient satisfaction targets.

Responsibilities

• Engage prospective patients with enthusiasm, confidence, and professionalism from the very first call
• Convert inbound inquiries into scheduled consultations through consultative conversation and relationship building
• Educate patients on procedures, financing options, and the NVISION experience in a clear, compelling way
• Overcome objections and help hesitant callers feel confident moving forward
• Deliver a concierge level experience that exceeds expectations
• Make outbound follow-up calls to reengage prospective patients and maximize conversions
• Build trust while representing our surgeons and clinical teams with professionalism
• Use empathy and sound judgment when assisting anxious or upset callers
• Accurately schedule appointments across multiple clinic locations
• Collaborate with clinic teams to support patient retention and satisfaction
• Maintain strong product knowledge and stay informed on offerings and processes
• Meet and exceed performance metrics related to conversion, booking, and patient satisfaction

Skills

• This is a remote position; however you must be located in one of the states we operate in: California, Arizona, Oregon, Texas or Utah
• **2+ years of sales or customer engagement experience** (inside sales, retail, real estate, appointment setting, hospitality, or similar)
• **Proven ability to influence conversations** and convert opportunities into appointments or sales
• **Excellent verbal communication skills** with confidence and professionalism
• **Competitive, goal-oriented mindset** with a strong work ethic
• **Ability to multitask** and perform in a fast‑paced environment
• **Strong emotional intelligence** and ability to connect quickly
• Experience in **healthcare, aesthetics, elective procedures, or ophthalmology** is a plus
• **Bilingual English/Spanish** is a plus

Qualifications

Must Haves

• This is a remote position; however you must be located in one of the states we operate in: California, Arizona, Oregon, Texas or Utah
• **2+ years of sales or customer engagement experience** (inside sales, retail, real estate, appointment setting, hospitality, or similar)
• **Proven ability to influence conversations** and convert opportunities into appointments or sales
• **Excellent verbal communication skills** with confidence and professionalism
• **Competitive, goal-oriented mindset** with a strong work ethic
• **Ability to multitask** and perform in a fast‑paced environment
• **Strong emotional intelligence** and ability to connect quickly

Nice to Haves

• Experience in **healthcare, aesthetics, elective procedures, or ophthalmology** is a plus
• **Bilingual English/Spanish** is a plus

Benefits

• Incentive compensation potential
• Remote position