Jack Henry
Posted 6 days agoVerified live 9h ago
Application Support Analyst III: Complementary Solutions
Brief overview
Remote
UndergradOr in progress
$54k–$70k/yrStated range
4+ yrsMinimum
26 H-1B approvalsDept. of Labor
15 green cardsCertified filings
Application SupportSoftware ImplementationSoftware DevelopmentSQL QueriesScriptingBanking Operations
About the company
Jack Henryjackhenry.com
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.26H-1B approved
96%approval rate
4new H-1B hires
15PERM certified
$146,474median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
202310
20248
20258
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20232
20252
20264
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20234
20245
20256
Top sponsored roles
Software Engineer, SeniorSr. Engineer, SoftwareStaff Software EngineerSenior Analyst, Business/Quality
Sponsored employees from
IndiaCanada
Job description
Summary
Jack Henry delivers technology solutions that digitally transform community banks and credit unions. The Application Support Analyst III will support the Synergy Migration team by guiding customers through software migrations, providing application support and training, coordinating issue resolution, and mapping existing customer systems and processes to Jack Henry products.
Responsibilities
- Provides training to less experienced peers
- Prepares training materials and documentation for customers and internal users
- Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution
- Maintains effective communication with customer throughout entire project/case
- Communicates the customer’s needs/expectations with programmers, other team members, and team leader
- Provides software support/guidance by answering questions on functions, features and usage of software products. Support may be at the customer site or remote
- Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software
- Prepares the customer for the system migration, takes the customer through the migration process, and provides training or support to the customer post-migration
- Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JH product
- May perform other job duties as assigned
Skills
- 4 years in an IT role doing application support, implementation or development
- Understanding of banking operations
- Solid grasp of SQL queries
- Moderate understanding of scripting
- Bachelor's degree in Applied Science or similar
Qualifications
Must Haves
- 4 years in an IT role doing application support, implementation or development
Nice to Haves
- Understanding of banking operations
- Solid grasp of SQL queries
- Moderate understanding of scripting
- Bachelor's degree in Applied Science or similar
Benefits
- Remote position with candidates required to live within approximately a 70-mile radius of designated office locations
- Outstanding benefit programs to support the physical, mental, and financial well-being of employees
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