Sales Engineer (LATAM) (Remote)

Summary

KnowBe4 empowers the modern workforce to make smarter security decisions every day. As a Sales Engineer supporting the LATAM region, you'll act as a technical expert bridging the gap between customer needs and product offerings, conducting product demonstrations and providing technical support throughout the sales process.

Responsibilities

• Support sales reps in clear, engaging product demonstrations in Spanish, assisting them in showcasing our platform's features and capabilities to regional stakeholders
• Partner with LATAM Account Executives throughout the deal cycle to answer technical questions, address regional compliance or technical concerns, and provide accurate information that keeps opportunities moving forward
• Lead structured POV engagements following established guidelines, working directly with prospect teams in LATAM to set up trials, ensure successful implementation, and demonstrate measurable results that prove our solution's impact
• Participate in sales calls with strong listening skills to identify technical pain points, understand customer environments across Latin America, and gather the information needed to position our solution effectively
• Troubleshoot and research basic technical issues that arise during the sales process, escalating complex scenarios appropriately while ensuring prospects receive timely, accurate responses
• Support Account Executives by understanding typical sales strategies, contributing technical perspectives during deal planning, and helping translate customer needs into product solutions that win business in the LATAM market
• Actively participate in training sessions, seek out additional learning resources, and build your expertise in both our product and the broader cybersecurity landscape to grow your effectiveness over time

Skills

• Native or full professional fluency in Spanish and English (both written and spoken), with the ability to conduct complex technical presentations, discovery calls, and written communications seamlessly in both languages
• 1+ years of presales experience (or equivalent combination of technical and sales experience), preferably in cybersecurity, SaaS, or technology environments where you've supported customer-facing sales activities
• Strong technical foundation in cybersecurity or related fields—you understand security concepts well enough to discuss threats, compliance, and technical architecture credibly with IT and security teams in LATAM
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical audiences—you write professional emails, deliver confident presentations, and know how to adjust your message based on who you're talking to
• Natural organization and follow-through—you manage multiple customer engagements simultaneously across different time zones, track action items without prompting, and take ownership of commitments you make to prospects and teammates
• Strong interpersonal skills; you build rapport easily, work effectively alongside sales representatives, and actively contribute to team success
• You're genuinely interested in developing your skills, welcome feedback, and take initiative to learn new technologies and sales methodologies
• Fluency or working knowledge of Portuguese (in addition to Spanish and English) to further support regional expansion
• Experience with regional cybersecurity trends, regulations, or compliance requirements in Latin America
• Familiarity with security awareness training, phishing simulation, or compliance management concepts
• Experience with mail environments, Active Directory, or common IT infrastructure

Qualifications

Must Haves

• Native or full professional fluency in Spanish and English (both written and spoken), with the ability to conduct complex technical presentations, discovery calls, and written communications seamlessly in both languages
• 1+ years of presales experience (or equivalent combination of technical and sales experience), preferably in cybersecurity, SaaS, or technology environments where you've supported customer-facing sales activities
• Strong technical foundation in cybersecurity or related fields—you understand security concepts well enough to discuss threats, compliance, and technical architecture credibly with IT and security teams in LATAM
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical audiences—you write professional emails, deliver confident presentations, and know how to adjust your message based on who you're talking to
• Natural organization and follow-through—you manage multiple customer engagements simultaneously across different time zones, track action items without prompting, and take ownership of commitments you make to prospects and teammates
• Strong interpersonal skills; you build rapport easily, work effectively alongside sales representatives, and actively contribute to team success
• You're genuinely interested in developing your skills, welcome feedback, and take initiative to learn new technologies and sales methodologies

Nice to Haves

• Fluency or working knowledge of Portuguese (in addition to Spanish and English) to further support regional expansion
• Experience with regional cybersecurity trends, regulations, or compliance requirements in Latin America
• Familiarity with security awareness training, phishing simulation, or compliance management concepts
• Experience with mail environments, Active Directory, or common IT infrastructure

Benefits

• Remote positions open in the US office only.
• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Structured training, certification bonuses, hands-on customer work, and mentorship from experienced Sales Engineers who invest in your growth
• Remote role designed to give you autonomy while maintaining deep collaboration and deal strategy with your sales team
• Flexibility to manage customer calls and demonstrations across LATAM time zones effectively